Senior Professional Services Consultant (3881)

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Professional Services Team, GBG Americas The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth. The Role As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our identity verification platform and our enterprise clients. This role goes beyond traditional implementation. You're a trusted advisor who leads customers through complex solution deployments and remains engaged to ensure long-term success. You’ll drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of an implementation engineer, customer advocate, and strategic consultant, offering a unique opportunity to make a measurable impact across high-profile client engagements. What you will do Lead technical implementationsfrom kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture Build lasting customer relationshipsby staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform Create customer-specific documentationand run training sessions to ensure their development teams can effectively use and maintain their integration Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs Troubleshoot complex technical issuesacross web services, mobile apps, and enterprise systems when customers need help Skills we are looking for 5+ years in customer-facing technical roleslike Professional Services, Solutions Engineering, or Technical Consulting Strong programming backgroundwith experience in languages like Python, Java, JavaScript, or C# API and SDK integration expertisewith hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations Exceptional communication skills– you can explain complex technical concepts to both developers and business stakeholders Documentation and training experiencecreating technical guides and delivering enablement sessions Project management capabilitieswith experience juggling multiple customer implementations simultaneously Problem-solving mindsetwith strong troubleshooting skills and the ability to work under pressure Experience in regulated industrieslike financial services, healthcare, or telecommunications Identity verification or fintech backgroundwith an understanding of KYC/AML compliance requirements Global team collaborationexperience working across time zones Cloud platform knowledge(AWS, Azure, GCP) and enterprise security best practices To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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