Tata Consultancy Services
Join to apply for the
Network Voice Engineer
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Tata Consultancy Services Join to apply for the
Network Voice Engineer
role at
Tata Consultancy Services Get AI-powered advice on this job and more exclusive features. Must have experience with Avaya CM, CMS, AES, SM & SMGR, Must have experience in NICE and Verint Recording environment. Must have experience in Cisco CUCM/CUC/IMP/Contact center. Must have experience with Amazon connect contact center Knowledge in Right Fax, sales force & CRM integration Experience in design/implementation and supporting call center applications
Troubleshooting, diagnosing and resolving hardware, software related problems. Monitoring and troubleshooting the AVAYA-EPABX / CISCO CUCM system. Configuring Route pattern, partition, translation pattern and providing dialing facility based on the requirement. Involved in installation, configuration and troubleshooting the G350, G450, G650 Media gateways. Providing solution architecture on new product implementation and upgrades to customers. Providing training to client Engineers during the project handover and handling support related issues. Worked on backup documentation procedures for the Level 2 and level 1 support. Configuring & Troubleshooting problems related to VDN, Vector, Splits & Skills. According to customer requirement implemented various Call Flow Configuring and troubleshooting the soft phones & One-X-Communicator. Troubleshooting IP-Network-region and configuring ARS, AAR, UDP & Route pattern as per the requirement Troubleshooting trunk groups like H.323, SIP, PSTN, TIE, CO and VOIP, Q-Sig. Monitored and maintained Regular health checkup for alarms and trunk disconnection to avoid problems proactively. Providing support and RCAs for escalated issues. Coordinating with Internal teams for effective Incident management. Coordinating with Vendors for issue fixing and fulfilling customer needs. Adhere to SLA/ KPI
Must Have Technical/Functional Skills
Must have experience with Avaya CM, CMS, AES, SM & SMGR, Must have experience in NICE and Verint Recording environment. Must have experience in Cisco CUCM/CUC/IMP/Contact center. Must have experience with Amazon connect contact center Knowledge in Right Fax, sales force & CRM integration Experience in design/implementation and supporting call center applications
Roles & Responsibilities
Troubleshooting, diagnosing and resolving hardware, software related problems. Monitoring and troubleshooting the AVAYA-EPABX / CISCO CUCM system. Configuring Route pattern, partition, translation pattern and providing dialing facility based on the requirement. Involved in installation, configuration and troubleshooting the G350, G450, G650 Media gateways. Providing solution architecture on new product implementation and upgrades to customers. Providing training to client Engineers during the project handover and handling support related issues. Worked on backup documentation procedures for the Level 2 and level 1 support. Configuring & Troubleshooting problems related to VDN, Vector, Splits & Skills. According to customer requirement implemented various Call Flow Configuring and troubleshooting the soft phones & One-X-Communicator. Troubleshooting IP-Network-region and configuring ARS, AAR, UDP & Route pattern as per the requirement Troubleshooting trunk groups like H.323, SIP, PSTN, TIE, CO and VOIP, Q-Sig. Monitored and maintained Regular health checkup for alarms and trunk disconnection to avoid problems proactively. Providing support and RCAs for escalated issues. Coordinating with Internal teams for effective Incident management. Coordinating with Vendors for issue fixing and fulfilling customer needs. Adhere to SLA/ KPI
Salary Range-$90,000-$130,000 a year
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Voice Engineer jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Network Voice Engineer
role at
Tata Consultancy Services Join to apply for the
Network Voice Engineer
role at
Tata Consultancy Services Get AI-powered advice on this job and more exclusive features. Must have experience with Avaya CM, CMS, AES, SM & SMGR, Must have experience in NICE and Verint Recording environment. Must have experience in Cisco CUCM/CUC/IMP/Contact center. Must have experience with Amazon connect contact center Knowledge in Right Fax, sales force & CRM integration Experience in design/implementation and supporting call center applications
Troubleshooting, diagnosing and resolving hardware, software related problems. Monitoring and troubleshooting the AVAYA-EPABX / CISCO CUCM system. Configuring Route pattern, partition, translation pattern and providing dialing facility based on the requirement. Involved in installation, configuration and troubleshooting the G350, G450, G650 Media gateways. Providing solution architecture on new product implementation and upgrades to customers. Providing training to client Engineers during the project handover and handling support related issues. Worked on backup documentation procedures for the Level 2 and level 1 support. Configuring & Troubleshooting problems related to VDN, Vector, Splits & Skills. According to customer requirement implemented various Call Flow Configuring and troubleshooting the soft phones & One-X-Communicator. Troubleshooting IP-Network-region and configuring ARS, AAR, UDP & Route pattern as per the requirement Troubleshooting trunk groups like H.323, SIP, PSTN, TIE, CO and VOIP, Q-Sig. Monitored and maintained Regular health checkup for alarms and trunk disconnection to avoid problems proactively. Providing support and RCAs for escalated issues. Coordinating with Internal teams for effective Incident management. Coordinating with Vendors for issue fixing and fulfilling customer needs. Adhere to SLA/ KPI
Must Have Technical/Functional Skills
Must have experience with Avaya CM, CMS, AES, SM & SMGR, Must have experience in NICE and Verint Recording environment. Must have experience in Cisco CUCM/CUC/IMP/Contact center. Must have experience with Amazon connect contact center Knowledge in Right Fax, sales force & CRM integration Experience in design/implementation and supporting call center applications
Roles & Responsibilities
Troubleshooting, diagnosing and resolving hardware, software related problems. Monitoring and troubleshooting the AVAYA-EPABX / CISCO CUCM system. Configuring Route pattern, partition, translation pattern and providing dialing facility based on the requirement. Involved in installation, configuration and troubleshooting the G350, G450, G650 Media gateways. Providing solution architecture on new product implementation and upgrades to customers. Providing training to client Engineers during the project handover and handling support related issues. Worked on backup documentation procedures for the Level 2 and level 1 support. Configuring & Troubleshooting problems related to VDN, Vector, Splits & Skills. According to customer requirement implemented various Call Flow Configuring and troubleshooting the soft phones & One-X-Communicator. Troubleshooting IP-Network-region and configuring ARS, AAR, UDP & Route pattern as per the requirement Troubleshooting trunk groups like H.323, SIP, PSTN, TIE, CO and VOIP, Q-Sig. Monitored and maintained Regular health checkup for alarms and trunk disconnection to avoid problems proactively. Providing support and RCAs for escalated issues. Coordinating with Internal teams for effective Incident management. Coordinating with Vendors for issue fixing and fulfilling customer needs. Adhere to SLA/ KPI
Salary Range-$90,000-$130,000 a year
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Voice Engineer jobs in
Atlanta, GA . Unified Communication Collaboration Engineer (On-Site)
Atlanta, GA $139,000.00-$203,000.00 1 day ago Wireless Network Engineer, Hardware - Noke
Principal Avionics Engineer Ground Systems
Atlanta, GA $105,000.00-$225,000.00 2 weeks ago Network and Radio Engineer (Signaling) Atlanta, GA
Atlanta, GA $75,005.00-$174,845.00 2 days ago UKG (Ultimate Kronos Group) - Associate Software Engineer, application via RippleMatch
Atlanta, GA $70,100.00-$131,500.00 2 months ago Principal Observability and Reliability Tooling Engineer
Atlanta, GA $142,100.00-$204,200.00 3 months ago Principal Observability and Reliability Tooling Engineer
Sales Engineer with Network Engineering and Project Management Skills
Riverdale, GA $125,800.00-$157,200.00 1 day ago Mainframe VTAM Engineer - Remote - Multiple locations
Atlanta, GA $141,000.00-$202,000.00 2 weeks ago Sr. Software Engineer - Applied AI (REMOTE)
Atlanta, GA $80,000.00-$215,000.00 4 days ago Network Engineer is Georgia, United States - Freelancing / Part time
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr