ServiceNow
Senior Business Process Consultant, Platform (Federal)
ServiceNow, Baltimore, Maryland, United States, 21276
Employer Industry: Technology and Cloud Services
Why consider this job opportunity: - Salary up to $213,000 plus equity and variable/incentive compensation - Comprehensive health plans, including flexible spending accounts and a 401(k) Plan with company match - Flexible time away plan and family leave programs - Opportunity for career advancement and growth within a leading technology firm - Engage in innovative projects involving AI and Generative AI solutions - Work in a supportive and collaborative environment dedicated to employee development
What to Expect (Job Responsibilities): - Serve as the functional and process expert for customer engagement teams, guiding clients in transitioning business requirements to configuration requirements for ServiceNow's Generative AI products - Conduct workshops to define, re-engineer, and analyze customer processes, ensuring alignment with ServiceNow best practices - Lead design workshops to capture customer personas, interactions, and data requirements for various use cases - Draft user stories, acceptance criteria, and testing strategies while supporting customers through the review and approval process - Facilitate customer unit and user-acceptance testing, ensuring successful deployment of solutions
What is Required (Qualifications): - Active Security Clearance required - Minimum of five years of consulting experience with complex, global organizations - Proven ability to influence and consult across various industries while providing thought leadership on business process and technical issues - Strong understanding of AI Models, Deep Learning Models, and Large Language Models, with a focus on Generative AI - Excellent communication skills, both written and verbal, with proficiency in Miro, Word, and PowerPoint
How to Stand Out (Preferred Qualifications): - Experience deploying Generative AI solutions - Solid background in converting business requirements to configuration requirements using Agile Development practices - Experience providing Knowledge-Centered Service/Support using relevant technologies - Strong interpersonal skills with a customer-centric attitude - Proven ability to work effectively in culturally diverse environments
#Technology #CloudServices #AI #Consulting #CareerOpportunity #CompetitivePay
#J-18808-Ljbffr
Why consider this job opportunity: - Salary up to $213,000 plus equity and variable/incentive compensation - Comprehensive health plans, including flexible spending accounts and a 401(k) Plan with company match - Flexible time away plan and family leave programs - Opportunity for career advancement and growth within a leading technology firm - Engage in innovative projects involving AI and Generative AI solutions - Work in a supportive and collaborative environment dedicated to employee development
What to Expect (Job Responsibilities): - Serve as the functional and process expert for customer engagement teams, guiding clients in transitioning business requirements to configuration requirements for ServiceNow's Generative AI products - Conduct workshops to define, re-engineer, and analyze customer processes, ensuring alignment with ServiceNow best practices - Lead design workshops to capture customer personas, interactions, and data requirements for various use cases - Draft user stories, acceptance criteria, and testing strategies while supporting customers through the review and approval process - Facilitate customer unit and user-acceptance testing, ensuring successful deployment of solutions
What is Required (Qualifications): - Active Security Clearance required - Minimum of five years of consulting experience with complex, global organizations - Proven ability to influence and consult across various industries while providing thought leadership on business process and technical issues - Strong understanding of AI Models, Deep Learning Models, and Large Language Models, with a focus on Generative AI - Excellent communication skills, both written and verbal, with proficiency in Miro, Word, and PowerPoint
How to Stand Out (Preferred Qualifications): - Experience deploying Generative AI solutions - Solid background in converting business requirements to configuration requirements using Agile Development practices - Experience providing Knowledge-Centered Service/Support using relevant technologies - Strong interpersonal skills with a customer-centric attitude - Proven ability to work effectively in culturally diverse environments
#Technology #CloudServices #AI #Consulting #CareerOpportunity #CompetitivePay
#J-18808-Ljbffr