Onity Group Inc.
Team Lead, Modification Processing
Onity Group Inc., West Palm Beach, Florida, United States, 33412
Join to apply for the
Team Lead, Modification Processing
role at
Onity Group Inc. 2 days ago Be among the first 25 applicants Join to apply for the
Team Lead, Modification Processing
role at
Onity Group Inc. Job Description
The Team Lead, Modification Processing, is responsible for overseeing a team of office-based Modification Processing associates, ensuring the efficient execution of loan modification activities in compliance with investor guidelines, federal and state regulations, and internal policies. Reporting directly to the Senior Manager, Modification Processing, this role plays a critical part in managing day-to-day operations, staff development, portfolio performance, and process adherence. This position is located at our Premier Park, West Palm Beach office, and is required to work onsite. Job Description
The Team Lead, Modification Processing, is responsible for overseeing a team of office-based Modification Processing associates, ensuring the efficient execution of loan modification activities in compliance with investor guidelines, federal and state regulations, and internal policies. Reporting directly to the Senior Manager, Modification Processing, this role plays a critical part in managing day-to-day operations, staff development, portfolio performance, and process adherence. This position is located at our Premier Park, West Palm Beach office, and is required to work onsite.
The ideal candidate will bring strong leadership, analytical, and organizational skills to drive operational excellence, maintain regulatory compliance, and foster a collaborative team environment. This role requires a proactive approach to problem-solving, effective communication across departments, and a commitment to continuous improvement in modification processing workflows.
Job Functions And Responsibilities
Supervise a team of 8+ employees, and oversee daily loan modification processing activities to ensure timely and accurate execution. Monitor workflow efficiency and implement process improvements where necessary. Provide leadership and support to team members, ensuring adherence to GSE, CFPB, and internal compliance standards. Conduct regular performance reviews and offer constructive feedback. Strategically assign tasks and manage workload distribution to meet operational deadlines. Track progress and adjust priorities as needed to maintain service levels. Oversee loan file reviews to ensure compliance with investor guidelines, federal and state laws, and company policies. Ensure accurate system updates and documentation of loan modification statuses. Supervise the preparation and mailing of modification and subordinate mortgage documents to vendors and borrowers. Ensure proper documentation of investor custodians in line with GSE requirements. Facilitate effective communication between team members, internal departments, and external stakeholders. Resolve escalated concerns related to loan files and document processing. Provide regular updates to senior management on team performance, compliance issues, and operational metrics. Escalate critical issues promptly and recommend solutions. Train new hires and provide ongoing coaching to maintain high performance standards. Keep team manuals and SOPs updated in accordance with regulatory changes and best practices. Notarize documents and oversee notary responsibilities that are carried out by the team.
Qualifications
High School Diploma, GED, equivalent certification 1-2 years in a supervisory or team lead role within a mortgage or financial services environment. Excellent verbal and written communication skills for cross-functional collaboration and stakeholder engagement. Results driven with the ability to problem solve using analytical thinking. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented with strong analytical skills to identify trends, risks, and improvement opportunities. Ability to develop and implement process improvements and strategic initiatives to enhance portfolio performance. Proven track record of leading high-performing teams in a fast-paced, compliance-driven environment. Ability to supervise others with emphasis on productivity, quality and teamwork. Excellent customer service skills Excellent presentation skills Strong interpersonal skills Good organizational and time management skills Self-motivated and ability to delegate.
Training / Licensing Requirements
Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. Ability to obtain and maintain a valid Notary commission is required for this role for execution of documents (electronic and traditional notarization).
Work Schedule
Expected to arrive at work by 8:00 AM ET, Monday through Friday.
About Us
Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Onity Group Inc. by 2x Get notified about new Team Lead jobs in
West Palm Beach, FL . West Palm Beach, FL $21.50-$26.74 2 days ago Patient Advocate Team Lead Part-Time (Medical Cannabis)
Palm Beach County, FL $90,000.00-$100,000.00 2 days ago West Palm Beach, FL $100,000.00-$116,000.00 3 days ago West Palm Beach, FL $57,000.00-$70,000.00 4 days ago Palm Beach Gardens, FL $55,000.00-$70,000.00 7 hours ago West Palm Beach, FL $65,000.00-$70,000.00 3 days ago Regional Operations Manager, North America
Delray Beach, FL $100,000.00-$116,000.00 3 days ago West Palm Beach, FL $60,000.00-$80,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Team Lead, Modification Processing
role at
Onity Group Inc. 2 days ago Be among the first 25 applicants Join to apply for the
Team Lead, Modification Processing
role at
Onity Group Inc. Job Description
The Team Lead, Modification Processing, is responsible for overseeing a team of office-based Modification Processing associates, ensuring the efficient execution of loan modification activities in compliance with investor guidelines, federal and state regulations, and internal policies. Reporting directly to the Senior Manager, Modification Processing, this role plays a critical part in managing day-to-day operations, staff development, portfolio performance, and process adherence. This position is located at our Premier Park, West Palm Beach office, and is required to work onsite. Job Description
The Team Lead, Modification Processing, is responsible for overseeing a team of office-based Modification Processing associates, ensuring the efficient execution of loan modification activities in compliance with investor guidelines, federal and state regulations, and internal policies. Reporting directly to the Senior Manager, Modification Processing, this role plays a critical part in managing day-to-day operations, staff development, portfolio performance, and process adherence. This position is located at our Premier Park, West Palm Beach office, and is required to work onsite.
The ideal candidate will bring strong leadership, analytical, and organizational skills to drive operational excellence, maintain regulatory compliance, and foster a collaborative team environment. This role requires a proactive approach to problem-solving, effective communication across departments, and a commitment to continuous improvement in modification processing workflows.
Job Functions And Responsibilities
Supervise a team of 8+ employees, and oversee daily loan modification processing activities to ensure timely and accurate execution. Monitor workflow efficiency and implement process improvements where necessary. Provide leadership and support to team members, ensuring adherence to GSE, CFPB, and internal compliance standards. Conduct regular performance reviews and offer constructive feedback. Strategically assign tasks and manage workload distribution to meet operational deadlines. Track progress and adjust priorities as needed to maintain service levels. Oversee loan file reviews to ensure compliance with investor guidelines, federal and state laws, and company policies. Ensure accurate system updates and documentation of loan modification statuses. Supervise the preparation and mailing of modification and subordinate mortgage documents to vendors and borrowers. Ensure proper documentation of investor custodians in line with GSE requirements. Facilitate effective communication between team members, internal departments, and external stakeholders. Resolve escalated concerns related to loan files and document processing. Provide regular updates to senior management on team performance, compliance issues, and operational metrics. Escalate critical issues promptly and recommend solutions. Train new hires and provide ongoing coaching to maintain high performance standards. Keep team manuals and SOPs updated in accordance with regulatory changes and best practices. Notarize documents and oversee notary responsibilities that are carried out by the team.
Qualifications
High School Diploma, GED, equivalent certification 1-2 years in a supervisory or team lead role within a mortgage or financial services environment. Excellent verbal and written communication skills for cross-functional collaboration and stakeholder engagement. Results driven with the ability to problem solve using analytical thinking. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented with strong analytical skills to identify trends, risks, and improvement opportunities. Ability to develop and implement process improvements and strategic initiatives to enhance portfolio performance. Proven track record of leading high-performing teams in a fast-paced, compliance-driven environment. Ability to supervise others with emphasis on productivity, quality and teamwork. Excellent customer service skills Excellent presentation skills Strong interpersonal skills Good organizational and time management skills Self-motivated and ability to delegate.
Training / Licensing Requirements
Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. Ability to obtain and maintain a valid Notary commission is required for this role for execution of documents (electronic and traditional notarization).
Work Schedule
Expected to arrive at work by 8:00 AM ET, Monday through Friday.
About Us
Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Onity Group Inc. by 2x Get notified about new Team Lead jobs in
West Palm Beach, FL . West Palm Beach, FL $21.50-$26.74 2 days ago Patient Advocate Team Lead Part-Time (Medical Cannabis)
Palm Beach County, FL $90,000.00-$100,000.00 2 days ago West Palm Beach, FL $100,000.00-$116,000.00 3 days ago West Palm Beach, FL $57,000.00-$70,000.00 4 days ago Palm Beach Gardens, FL $55,000.00-$70,000.00 7 hours ago West Palm Beach, FL $65,000.00-$70,000.00 3 days ago Regional Operations Manager, North America
Delray Beach, FL $100,000.00-$116,000.00 3 days ago West Palm Beach, FL $60,000.00-$80,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr