Four Seasons Hotels
AM Restaurant Manager - Tavernetta Vail
Four Seasons Hotels, Vail, Colorado, United States, 81657
Restaurant AM Assistant Manager Tavernetta Vail
Tavernetta Vail is a collaboration of Four Seasons and Frasca Hospitality Group. Frasca Hospitality Group, led by Chef Lachlan Mackinnon-Patterson, Master Sommelier Bobby Stuckey, and Peter Hoglund, is dedicated to providing warm and gracious hospitality. Founded in 2004 with the goal of creating "the best neighborhood restaurant in the world," the group opened Frasca Food and Wine in Boulder, Colorado, inspired by the frascas of Italy's Friuli-Venezia Giulia region. The group has expanded to include the Italian- and European-inspired eateries of Pizzeria Alberico, Sunday Vinyl, and the Michelin Bib Gourmand-awarded Tavernetta in Denver. We seek to continue this expansion here with the opening of Tavernetta Vail by hiring enthusiastic, ambitious, and humble staff to uphold a culture of excellence, education, and respect. About The Role:
This full-time position is part of our Food and Beverage Management team. The Restaurant Assistant Manager will report to the General Manager and is responsible for supporting the overall success and prosperity of the AM restaurant operation from both a guest and employee perspective with an emphasis on driving quality of service, guest recognition, and Open Table management to maximize cover capacity. What You Will Do:
Be present at all times of high occupancy to ensure that professional, courteous, and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. Staying current with F&B offerings and collaborating with GM on VIP experiences, enhancements, and pop-ups. Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm, and sincere posture. Responsible for staff communication, training, coaching, documenting any training, disciplinary records and/or absenteeism and periodically evaluating performance. They will manage all daily activities as well as assist in development and planning for future events in the outlet. What You Bring:
Two+ years of previous experience as a supervisory or assistant manager position in Food and Beverage. Previous experience in hotel and fine dining preferred. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Previous experience with MICROS or other POS systems required. Strong interpersonal and relationship-building skills to work with cross-functional teams. Elevated leadership skills and cross-cultural sensitivity, and customer service orientation. Guest centricity and understanding the importance of guest's preferences. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. What We Offer:
Salary: $75k annually Winter Season Lifestyle Benefit Merchant Pass Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours:
This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work mornings, afternoons, weekends, and holidays.
Tavernetta Vail is a collaboration of Four Seasons and Frasca Hospitality Group. Frasca Hospitality Group, led by Chef Lachlan Mackinnon-Patterson, Master Sommelier Bobby Stuckey, and Peter Hoglund, is dedicated to providing warm and gracious hospitality. Founded in 2004 with the goal of creating "the best neighborhood restaurant in the world," the group opened Frasca Food and Wine in Boulder, Colorado, inspired by the frascas of Italy's Friuli-Venezia Giulia region. The group has expanded to include the Italian- and European-inspired eateries of Pizzeria Alberico, Sunday Vinyl, and the Michelin Bib Gourmand-awarded Tavernetta in Denver. We seek to continue this expansion here with the opening of Tavernetta Vail by hiring enthusiastic, ambitious, and humble staff to uphold a culture of excellence, education, and respect. About The Role:
This full-time position is part of our Food and Beverage Management team. The Restaurant Assistant Manager will report to the General Manager and is responsible for supporting the overall success and prosperity of the AM restaurant operation from both a guest and employee perspective with an emphasis on driving quality of service, guest recognition, and Open Table management to maximize cover capacity. What You Will Do:
Be present at all times of high occupancy to ensure that professional, courteous, and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction. Staying current with F&B offerings and collaborating with GM on VIP experiences, enhancements, and pop-ups. Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm, and sincere posture. Responsible for staff communication, training, coaching, documenting any training, disciplinary records and/or absenteeism and periodically evaluating performance. They will manage all daily activities as well as assist in development and planning for future events in the outlet. What You Bring:
Two+ years of previous experience as a supervisory or assistant manager position in Food and Beverage. Previous experience in hotel and fine dining preferred. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Previous experience with MICROS or other POS systems required. Strong interpersonal and relationship-building skills to work with cross-functional teams. Elevated leadership skills and cross-cultural sensitivity, and customer service orientation. Guest centricity and understanding the importance of guest's preferences. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. What We Offer:
Salary: $75k annually Winter Season Lifestyle Benefit Merchant Pass Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours:
This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work mornings, afternoons, weekends, and holidays.