Four Seasons Hotels
Restaurant General Manager - Tavernetta Vail
Four Seasons Hotels, Vail, Colorado, United States, 81657
Restaurant General Manager Tavernetta Vail
Four Seasons Vail and James Beard Award winners Frasca Hospitality Group, led by Chef Lachlan Mackinnon-Patterson, Master Sommelier Bobby Stuckey, and Peter Hoglund, have collaborated to create Tavernetta Vail. Part of the Frasca Hospitality Group, home to the Michelin-starred Frasca Food and Wine, Tavernetta Denver is recognized with a Michelin Bib Gourmand and is known for its genuine hospitality and authentic Italian fare. The group has expanded to include the Italian and European inspired eateries of Pizzeria Alberico and Sunday Vinyl and seek to continue this dedication to providing warm and gracious hospitality with the opening of Tavernetta Vail at the Four Seasons Resort by hiring enthusiastic, ambitious, and humble staff to uphold a culture of excellence, education, and respect. This full-time position is part of our Food and Beverage Management team and is a Senior Leader in the F&B Division. The Restaurant General Manager will report to the Director of Food and Beverage and is responsible for the overall success and prosperity of the restaurant from both a guest and employee perspective with an emphasis on the driving of quality of service, guest recognition and revenue growth. The General Manager will be responsible for communication with all stakeholders and will need to manage the relationships with our Resort Owners and Chef Partners ensuring accurate and timely communication and adhering to project deadlines. The Restaurant General Manager is the brand ambassador and host of Tavernetta Vail, building relationships with guests, the local community and our high return guests with the brand and Chef Partners is crucial and an integral part of the job. This position requires an individual with a strong sense of ownership over an operation, someone who is a self-motivated, and holds themselves accountable for the success of a business. What You Will Do: Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume. Drive the average check and food to beverage ratio to maximize average spend per guest. Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc. Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events. Entertain influencers, journalists, and business promoters Promoting new meal periods like Brunch, Aprs Tivo, Breakfast for locals and private events. Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well. The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease. Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices. Responsible for the development and success of the Restaurant Management team which includes 3 Assistant Managers, Lead Sommelier and Lead Host. Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef. Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market. What You Bring: Three + years experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS system preferred. Must have working knowledge of division operations, service, cost control, labor control and accounting. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest's preferences. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. What We Offer: Salary range: $95k to $110K annually Winter Season Lifestyle Benefit Merchant Pass Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
Four Seasons Vail and James Beard Award winners Frasca Hospitality Group, led by Chef Lachlan Mackinnon-Patterson, Master Sommelier Bobby Stuckey, and Peter Hoglund, have collaborated to create Tavernetta Vail. Part of the Frasca Hospitality Group, home to the Michelin-starred Frasca Food and Wine, Tavernetta Denver is recognized with a Michelin Bib Gourmand and is known for its genuine hospitality and authentic Italian fare. The group has expanded to include the Italian and European inspired eateries of Pizzeria Alberico and Sunday Vinyl and seek to continue this dedication to providing warm and gracious hospitality with the opening of Tavernetta Vail at the Four Seasons Resort by hiring enthusiastic, ambitious, and humble staff to uphold a culture of excellence, education, and respect. This full-time position is part of our Food and Beverage Management team and is a Senior Leader in the F&B Division. The Restaurant General Manager will report to the Director of Food and Beverage and is responsible for the overall success and prosperity of the restaurant from both a guest and employee perspective with an emphasis on the driving of quality of service, guest recognition and revenue growth. The General Manager will be responsible for communication with all stakeholders and will need to manage the relationships with our Resort Owners and Chef Partners ensuring accurate and timely communication and adhering to project deadlines. The Restaurant General Manager is the brand ambassador and host of Tavernetta Vail, building relationships with guests, the local community and our high return guests with the brand and Chef Partners is crucial and an integral part of the job. This position requires an individual with a strong sense of ownership over an operation, someone who is a self-motivated, and holds themselves accountable for the success of a business. What You Will Do: Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume. Drive the average check and food to beverage ratio to maximize average spend per guest. Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc. Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events. Entertain influencers, journalists, and business promoters Promoting new meal periods like Brunch, Aprs Tivo, Breakfast for locals and private events. Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well. The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease. Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices. Responsible for the development and success of the Restaurant Management team which includes 3 Assistant Managers, Lead Sommelier and Lead Host. Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef. Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market. What You Bring: Three + years experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS system preferred. Must have working knowledge of division operations, service, cost control, labor control and accounting. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest's preferences. Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. What We Offer: Salary range: $95k to $110K annually Winter Season Lifestyle Benefit Merchant Pass Available 401k participation with company matching program Competitive Benefits: Medical, Dental and Life Insurance Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Complimentary dry cleaning of uniforms Be yourself and become a member of a work family that cares about you and invests in your development. Elevate your craft here and abroad! Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned. Schedule & Hours: This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.