GOLDTECH RESOURCES PTE LTD
ServiceNow Support Engineer
GOLDTECH RESOURCES PTE LTD is looking for a skilled ServiceNow Support Engineer to provide technical support, maintenance, and enhancement of ServiceNow platform solutions. The role involves resolving incidents, managing service requests, performing root cause analysis, and collaborating with cross-functional teams to ensure platform stability and performance.
Key Responsibilities:
Provide Level 2/3 support for ServiceNow, including incident resolution and troubleshooting.
Manage issues related to ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
Analyze recurring issues and implement long-term solutions.
Collaborate with developers and stakeholders to deliver platform enhancements.
Maintain technical documentation and knowledge base articles.
Support integration of ServiceNow with other systems using APIs.
Participate in testing, deployment, and upgrades.
Ensure compliance with ITIL best practices.
Act as a liaison between users and developers for issues and requests.
Requirements:
Bachelor’s degree in Computer Science, IT, or related field.
At least 2 years of hands-on ServiceNow support and administration experience.
Strong understanding of ITSM processes and ServiceNow modules.
Experience with ServiceNow reporting and dashboards.
Excellent troubleshooting skills.
Good communication skills for technical and non-technical users.
ServiceNow System Administrator certification.
Experience with ITOM, ITBM, or HRSD modules is a plus.
Knowledge of integration tools like REST, SOAP, MID Server.
Understanding of Agile or ITIL methodologies.
Applicants should send their detailed resume in MS Word format to
resume@goldtecHRs.com , including: Work experience and employment history Reasons for leaving previous jobs Last drawn salary Availability date About Goldtech Resources Pte Ltd: Established in 1992, Goldtech Resources Pte Ltd is a rapidly expanding business and management consultancy that bridges job seekers and employers across various industries, including local and multinational corporations. Enhance your skills with relevant courses available on MySkillsFuture.gov.sg.
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resume@goldtecHRs.com , including: Work experience and employment history Reasons for leaving previous jobs Last drawn salary Availability date About Goldtech Resources Pte Ltd: Established in 1992, Goldtech Resources Pte Ltd is a rapidly expanding business and management consultancy that bridges job seekers and employers across various industries, including local and multinational corporations. Enhance your skills with relevant courses available on MySkillsFuture.gov.sg.
#J-18808-Ljbffr