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Description Product Manager Responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk.
Position Responsibilities:
Roadmap Management
Develop and implement product strategy. Serve as a market expert for the business unit through research (internal and external), discovery, validations and customer interactions. Maintain an understanding of the competition and SWOT. Identify product opportunities through strategic planning, including product roadmap development and positioning assessment.
Product Promotion/Advocacy
Create and own the product's market message. Participate in the development of go-to-market materials. Develop internal training materials and conduct training as necessary. Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence. Monitor trends and customer adoption. Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition.
Portfolio and Revenue Management
Ensure profitability, competitive positioning and integration. Develop and recommend pricing strategies that will result in meeting product objectives, improve profitability and/or reduce expenses.
Product Initiatives
Investigate market opportunities and the effect of products on the market. Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios. Represent the voice of the customer throughout the product development process. Partner with Technology and Operations to ensure product stability, efficient escalation and resolution protocols for production issues, and continuous process improvement. Define, measure and manage product risk.
Vendor Management
Participate in contract negotiations. Manage relationships with strategic vendors. Monitor Service Level Agreement performance.
Leadership
Lead cross-functional teams for key initiatives to ensure successful and timely completion.
Personal Knowledge
Maintain professional and technical knowledge through workshops, publications, networking, and professional associations.
Soft Skills
Strong written and verbal communication skills. Strong organization and analytical skills.
Qualifications #J-18808-Ljbffr
Roadmap Management
Develop and implement product strategy. Serve as a market expert for the business unit through research (internal and external), discovery, validations and customer interactions. Maintain an understanding of the competition and SWOT. Identify product opportunities through strategic planning, including product roadmap development and positioning assessment.
Product Promotion/Advocacy
Create and own the product's market message. Participate in the development of go-to-market materials. Develop internal training materials and conduct training as necessary. Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence. Monitor trends and customer adoption. Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition.
Portfolio and Revenue Management
Ensure profitability, competitive positioning and integration. Develop and recommend pricing strategies that will result in meeting product objectives, improve profitability and/or reduce expenses.
Product Initiatives
Investigate market opportunities and the effect of products on the market. Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios. Represent the voice of the customer throughout the product development process. Partner with Technology and Operations to ensure product stability, efficient escalation and resolution protocols for production issues, and continuous process improvement. Define, measure and manage product risk.
Vendor Management
Participate in contract negotiations. Manage relationships with strategic vendors. Monitor Service Level Agreement performance.
Leadership
Lead cross-functional teams for key initiatives to ensure successful and timely completion.
Personal Knowledge
Maintain professional and technical knowledge through workshops, publications, networking, and professional associations.
Soft Skills
Strong written and verbal communication skills. Strong organization and analytical skills.
Qualifications #J-18808-Ljbffr