Talkdesk
PreSales Enterprise Architect New Palo Alto
Talkdesk, Palo Alto, California, United States, 94306
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!
We are seeking a highly skilled
Enterprise Architect
to partner with our customers in shaping their technology strategy and modernizing their business applications. This is a
customer-facing role
where you will combine deep technical expertise in
cloud architectures and back-end enterprise applications
with the ability to present at the executive level. You will work directly with customers to understand their business objectives, design future-state architectures, and guide them on how to integrate and modernize systems in the cloud. This role requires both
hands-on technical credibility
and the ability to
influence and inspire executives
through storytelling and thought leadership. Youll collaborate closely with Account Executives, Solutions Engineers, Product, and Product Marketing teams to: Lead pre-sales technical design, analyzing customer needs and recommending solutions. Document customers present state and transition to future state. Shape best practices around Generative AI, interoperability, prompt engineering, and integrations. Build and deliver hands-on demos, prototypes, and enablement content. Act as a central technical resource, supporting internal teams and documenting best practices. If youre naturally curious about AI, love exploring new technologies, and enjoy educating others while crafting impactful business solutions, we want to talk to you. Key Responsibilities
Engage with enterprise customers to understand their business challenges, IT landscapes, and digital transformation goals. Design
future-state architectures
that leverage cloud platforms, back-end applications, and integrations across ERP, CRM, and other enterprise systems. Serve as a
trusted advisor
to customer executives, bridging the gap between business strategy and technical execution. Deliver compelling presentations, architectural reviews, and executive workshops that clearly articulate vision and value. Provide architectural guidance on cloud adoption, modernization, scalability, security, and best practices. Collaborate closely with Sales, Solutions Engineering, and Product teams to influence strategy and drive customer success. Document and communicate architecture patterns, standards, and best practices both internally and externally.
Qualifications
10+ years of experience in enterprise architecture, cloud, or back-end applications. Strong background with cloud platforms (AWS, Azure, GCP) and enterprise integration patterns. Expertise in enterprise systems (ERP, CRM, core transactional apps) and familiarity with platforms such as SAP, Oracle, and Salesforce. Hands-on experience with AI/ML (predictive and generative), including LLMs, A2A, and MCP, with the ability to communicate business value effectively. Strong presentation, storytelling, and executive engagement skills; able to translate technical concepts into business outcomes for both technical and business stakeholders. Customer-facing consulting or presales experience, with proven ability to influence decision-making. Broad understanding of security, governance, scalability, and compliance in enterprise architectures. Passion for continuous learning, exploring new AI frameworks, and experimenting with emerging technologies. Important: This is
not
a software development role; the focus is on architecture, solutioning, and customer engagement. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Create a Job Alert Interested in building your career at Talkdesk 2? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf In the future, will you require visa sponsorship for employment at Talkdesk? * Select... How many years of experience do you have in the SaaS space? * If any, how many years of experience do you have in the Healthcare and/or Life Sciences industry? * Select... List the sales methodologies in which you have been trained/certified * Please rank your expertise in order for the following skills (1 being the very best): Sales Acumen, Project Management, Problem solving, Communication, Technical Aptitude, Business Acumen * How did you hear about this job? * LinkedIn Profile * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Talkdesk 2s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr
Enterprise Architect
to partner with our customers in shaping their technology strategy and modernizing their business applications. This is a
customer-facing role
where you will combine deep technical expertise in
cloud architectures and back-end enterprise applications
with the ability to present at the executive level. You will work directly with customers to understand their business objectives, design future-state architectures, and guide them on how to integrate and modernize systems in the cloud. This role requires both
hands-on technical credibility
and the ability to
influence and inspire executives
through storytelling and thought leadership. Youll collaborate closely with Account Executives, Solutions Engineers, Product, and Product Marketing teams to: Lead pre-sales technical design, analyzing customer needs and recommending solutions. Document customers present state and transition to future state. Shape best practices around Generative AI, interoperability, prompt engineering, and integrations. Build and deliver hands-on demos, prototypes, and enablement content. Act as a central technical resource, supporting internal teams and documenting best practices. If youre naturally curious about AI, love exploring new technologies, and enjoy educating others while crafting impactful business solutions, we want to talk to you. Key Responsibilities
Engage with enterprise customers to understand their business challenges, IT landscapes, and digital transformation goals. Design
future-state architectures
that leverage cloud platforms, back-end applications, and integrations across ERP, CRM, and other enterprise systems. Serve as a
trusted advisor
to customer executives, bridging the gap between business strategy and technical execution. Deliver compelling presentations, architectural reviews, and executive workshops that clearly articulate vision and value. Provide architectural guidance on cloud adoption, modernization, scalability, security, and best practices. Collaborate closely with Sales, Solutions Engineering, and Product teams to influence strategy and drive customer success. Document and communicate architecture patterns, standards, and best practices both internally and externally.
Qualifications
10+ years of experience in enterprise architecture, cloud, or back-end applications. Strong background with cloud platforms (AWS, Azure, GCP) and enterprise integration patterns. Expertise in enterprise systems (ERP, CRM, core transactional apps) and familiarity with platforms such as SAP, Oracle, and Salesforce. Hands-on experience with AI/ML (predictive and generative), including LLMs, A2A, and MCP, with the ability to communicate business value effectively. Strong presentation, storytelling, and executive engagement skills; able to translate technical concepts into business outcomes for both technical and business stakeholders. Customer-facing consulting or presales experience, with proven ability to influence decision-making. Broad understanding of security, governance, scalability, and compliance in enterprise architectures. Passion for continuous learning, exploring new AI frameworks, and experimenting with emerging technologies. Important: This is
not
a software development role; the focus is on architecture, solutioning, and customer engagement. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Create a Job Alert Interested in building your career at Talkdesk 2? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf In the future, will you require visa sponsorship for employment at Talkdesk? * Select... How many years of experience do you have in the SaaS space? * If any, how many years of experience do you have in the Healthcare and/or Life Sciences industry? * Select... List the sales methodologies in which you have been trained/certified * Please rank your expertise in order for the following skills (1 being the very best): Sales Acumen, Project Management, Problem solving, Communication, Technical Aptitude, Business Acumen * How did you hear about this job? * LinkedIn Profile * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Talkdesk 2s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr