Compass UOL
Senior Technical Account Manager
Compass UOL, San Francisco, California, United States, 94199
Job description
We are seeking a highly motivated, customer-focused Technical Account Manager (TAM) to act as a trusted advisor and advocate for our customers across AWS resale, managed services, and professional services engagements—driving exceptional customer experiences and long-term success. You will meet regularly with your customers to assess their business goals and technical challenges, creating and executing strategies to drive healthy adoption and use of AWS services. The close relationships developed with your customers will help them confidently adopt the cloud, stay on budget, achieve faster business outcomes, and ultimately maximize their investment in AWS.
Main responsibilities
Serve as a customer advocate and trusted advisor for assigned customers across AWS resale, managed services, and professional services engagements Develop deep relationships with customers, understanding their business needs and technical challenges Provide ongoing consultative guidance, focusing on areas like cloud optimization modernization, and AWS adoption Ensure AWS environments remain operationally healthy and optimized by proactively monitoring customer usage and calling attention areas that may need improvement or immediate action Manage communication with customers throughout services engagements to ensure a high level of customer satisfaction and achievement of defined objectives Keep AWS partners informed on the status of AWS-funded projects and other joint services engagements Engage with a broad range of stakeholders and partners from developers through to C-suite executives Improve customer satisfaction and retention through regular cloud optimization reviews, customer success plans, and executive business reviews Actively report on customer satisfaction issues, usage trends, and renewal risks Anticipate risks to account health and develop mitigation strategies Track and update customer engagement metrics on an ongoing basis Support customer onboarding and backend operational activities Be available on a limited, as-needed basis to address urgent or time-sensitive matters that may require help outside normal business hours Introduce customers to new Compass products and services that may benefit their business Assist in proposal development, demand planning, and other pre-sales activities
Requirements and skills
5+ years of experience as a technical account manager, technical customer success manager, cloud consultant, cloud analyst, cloud architect or similar role Customer-facing experience with the ability to clearly articulate to small and large audiences Comfortable managing multiple customers and various tasks in a fast-paced environment Excellent customer service and conflict resolution skills Strong analytical and problem-solving skills Experience with AWS or other cloud platforms Understanding of two or more of the following areas: Customer Success and Account Strategy, Governance and Compliance, FinOps, Infrastructure as Code, Migration and Modernization, Cloud Security, DevOps, Cloud Architecture and Design Penchant for delivering the best results for customers Preferred Qualifications Familiarity with the pillars of the AWS Well-Architected Framework and how to apply them to existing or new customer environments Experience using Tanzu CloudHealth, or other cloud management platforms AWS certification at the Associate level or above Compass Inc discloses salary range information based on our commitment to fairness and transparency. We consider a wide range of factors such as internal equity, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, business or organizational needs, and others. At Compass Inc, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for a Sr. Technical Account Manager is from $135k to $170k per year + bonus based on sales.
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We are seeking a highly motivated, customer-focused Technical Account Manager (TAM) to act as a trusted advisor and advocate for our customers across AWS resale, managed services, and professional services engagements—driving exceptional customer experiences and long-term success. You will meet regularly with your customers to assess their business goals and technical challenges, creating and executing strategies to drive healthy adoption and use of AWS services. The close relationships developed with your customers will help them confidently adopt the cloud, stay on budget, achieve faster business outcomes, and ultimately maximize their investment in AWS.
Main responsibilities
Serve as a customer advocate and trusted advisor for assigned customers across AWS resale, managed services, and professional services engagements Develop deep relationships with customers, understanding their business needs and technical challenges Provide ongoing consultative guidance, focusing on areas like cloud optimization modernization, and AWS adoption Ensure AWS environments remain operationally healthy and optimized by proactively monitoring customer usage and calling attention areas that may need improvement or immediate action Manage communication with customers throughout services engagements to ensure a high level of customer satisfaction and achievement of defined objectives Keep AWS partners informed on the status of AWS-funded projects and other joint services engagements Engage with a broad range of stakeholders and partners from developers through to C-suite executives Improve customer satisfaction and retention through regular cloud optimization reviews, customer success plans, and executive business reviews Actively report on customer satisfaction issues, usage trends, and renewal risks Anticipate risks to account health and develop mitigation strategies Track and update customer engagement metrics on an ongoing basis Support customer onboarding and backend operational activities Be available on a limited, as-needed basis to address urgent or time-sensitive matters that may require help outside normal business hours Introduce customers to new Compass products and services that may benefit their business Assist in proposal development, demand planning, and other pre-sales activities
Requirements and skills
5+ years of experience as a technical account manager, technical customer success manager, cloud consultant, cloud analyst, cloud architect or similar role Customer-facing experience with the ability to clearly articulate to small and large audiences Comfortable managing multiple customers and various tasks in a fast-paced environment Excellent customer service and conflict resolution skills Strong analytical and problem-solving skills Experience with AWS or other cloud platforms Understanding of two or more of the following areas: Customer Success and Account Strategy, Governance and Compliance, FinOps, Infrastructure as Code, Migration and Modernization, Cloud Security, DevOps, Cloud Architecture and Design Penchant for delivering the best results for customers Preferred Qualifications Familiarity with the pillars of the AWS Well-Architected Framework and how to apply them to existing or new customer environments Experience using Tanzu CloudHealth, or other cloud management platforms AWS certification at the Associate level or above Compass Inc discloses salary range information based on our commitment to fairness and transparency. We consider a wide range of factors such as internal equity, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, business or organizational needs, and others. At Compass Inc, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for a Sr. Technical Account Manager is from $135k to $170k per year + bonus based on sales.
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