Customer Care Representative

Your challenges Accurately enter and process customer purchase orders received via email, portal, EDI, or phone into ERP systems (e.g., SAP, Oracle). Coordinate with logistics and supply chain teams to resolve shipping issues, delays, or product availability concerns. Serve as the first point of contact for customer inquiries and requests, providing high-quality service via phone, email, and future omnichannel communication paths. Collaborate cross-functionally with teams including Technical Support, Quality Assurance, Finance, and Logistics to address customer concerns and follow through until resolution. Initiate and manage returns (RMAs), credit requests, and replacements in accordance with company policies. Provide general information about product features, catalog availability, lead times, regulatory documentation (e.g., Certificates of Analysis, Safety Data Sheets), and usage guidance. Document all customer interactions and service requests in the CRM platform, ensuring complete and accurate records. regular follow-ups to ensure issues are resolved within required timelines. Follow standard operating procedures (SOPs), work instructions, and customer service guidelines. Your expertise

Bachelor's degree (B.A.) from a four-year college or university preferred; and 2-5 years in a customer-facing or sales operations role. A combination of education and experience is acceptable. Familiarity with CRM, ERP and quoting tools preferred. Ability to multi-task, prioritize, and respond quickly in a fast-paced, high-impact environment. Your benefits at Eppendorf

Compensation: $22-$24/hr Bonus eligibility Competitive total rewards package including health, financial, and education benefits Contribute to improving the human living condition Direct impact on business