Allstate Insurance Agency - William Doran
Customer Service Rep 60K Hybrid TX PC Licensed
Allstate Insurance Agency - William Doran, Bedford, Texas, United States, 76022
Own the Client Experience. Grow Fast.
Diamond Guard Insurance has helped tens of thousands of Texans over 25+ years—and our number of customers is growing. Why? Because our service reps treat every client like they’re the only one.
This is not a “read-the-script” customer service job. You’ll lead policyholders through billing questions, claims issues, and tricky renewals. You’ll think fast, follow up, and own the outcome. Top reps grow into team leads, sales roles, or even open their own agency.
What You’ll Do Daily:
Handle 30–50 inbound and follow-up calls, emails, and chats
Solve billing, claims, and policy service issues—fast
Spot patterns and propose better processes
Track your work and hit service KPIs (speed, resolution, satisfaction)
Join weekly team training focused on communication, retention, and cross-sell techniques
What We Look For:
You take initiative (clients don’t need to follow up twice)
You’re organized, clear, and fast on the phones
You want to get better every week (we train constantly)
You care about results and want clients to remember your name
You don’t hide when it gets busy—you move faster
Spanish speaker? You’ll help more clients
Requirements:
Active Texas Property & Casualty License
12 months of Property & Casualty insurance experience
Pay + Benefits:
$45K base + monthly performance bonuses
Full benefits: health, dental, vision, 401(k), PTO
Monday–Friday, 8:30–5:30. No nights. No weekends.
Need to step out for a school play or mid-day appointment? No problem-flexible hybrid schedule
Why People Stay:
A team that works hard, supports each other, and wins together
Daily coaching, clear promotion tracks, and long-term growth
No micromanaging
If you’re reliable, coachable, and like solving real problems—this role pays off quickly.
Apply now. We respond to every application.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
Diamond Guard Insurance has helped tens of thousands of Texans over 25+ years—and our number of customers is growing. Why? Because our service reps treat every client like they’re the only one.
This is not a “read-the-script” customer service job. You’ll lead policyholders through billing questions, claims issues, and tricky renewals. You’ll think fast, follow up, and own the outcome. Top reps grow into team leads, sales roles, or even open their own agency.
What You’ll Do Daily:
Handle 30–50 inbound and follow-up calls, emails, and chats
Solve billing, claims, and policy service issues—fast
Spot patterns and propose better processes
Track your work and hit service KPIs (speed, resolution, satisfaction)
Join weekly team training focused on communication, retention, and cross-sell techniques
What We Look For:
You take initiative (clients don’t need to follow up twice)
You’re organized, clear, and fast on the phones
You want to get better every week (we train constantly)
You care about results and want clients to remember your name
You don’t hide when it gets busy—you move faster
Spanish speaker? You’ll help more clients
Requirements:
Active Texas Property & Casualty License
12 months of Property & Casualty insurance experience
Pay + Benefits:
$45K base + monthly performance bonuses
Full benefits: health, dental, vision, 401(k), PTO
Monday–Friday, 8:30–5:30. No nights. No weekends.
Need to step out for a school play or mid-day appointment? No problem-flexible hybrid schedule
Why People Stay:
A team that works hard, supports each other, and wins together
Daily coaching, clear promotion tracks, and long-term growth
No micromanaging
If you’re reliable, coachable, and like solving real problems—this role pays off quickly.
Apply now. We respond to every application.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.