Hustle Notice Biz
Call Center Agent
Department:
Comvox Co
Employment Type:
Full Time
Location:
Phoenix, AZ
Compensation:
$34,000 - $42,000 / year
Description
Job Description: We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a commitment to delivering outstanding customer service.
Key Responsibilities
Responsibilities:
Answer inbound calls from customers and provide assistance with inquiries, issues, or product information Provide exceptional customer service and maintain a positive experience for each customer Document customer interactions accurately and update records in the system Resolve customer complaints and issues in a timely and effective manner Escalate complex issues to the appropriate department when necessary Meet or exceed performance goals and metrics set by the company Maintain a professional and helpful demeanor in all customer interactions Assist with outbound calls as needed for follow-up or customer satisfaction surveys Skills, Knowledge and Expertise
Skills & Qualifications:
Proven experience in customer service or call center roles preferred Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to work effectively under pressure and handle multiple tasks simultaneously Proficient in using computer systems and call center software High school diploma or equivalent required; further education or certifications in customer service is a plus Benefits
Benefits:
Competitive salary Opportunities for career growth and advancement Health and wellness benefits Paid time off and holidays Positive and supportive work environment
Department:
Comvox Co
Employment Type:
Full Time
Location:
Phoenix, AZ
Compensation:
$34,000 - $42,000 / year
Description
Job Description: We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a commitment to delivering outstanding customer service.
Key Responsibilities
Responsibilities:
Answer inbound calls from customers and provide assistance with inquiries, issues, or product information Provide exceptional customer service and maintain a positive experience for each customer Document customer interactions accurately and update records in the system Resolve customer complaints and issues in a timely and effective manner Escalate complex issues to the appropriate department when necessary Meet or exceed performance goals and metrics set by the company Maintain a professional and helpful demeanor in all customer interactions Assist with outbound calls as needed for follow-up or customer satisfaction surveys Skills, Knowledge and Expertise
Skills & Qualifications:
Proven experience in customer service or call center roles preferred Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to work effectively under pressure and handle multiple tasks simultaneously Proficient in using computer systems and call center software High school diploma or equivalent required; further education or certifications in customer service is a plus Benefits
Benefits:
Competitive salary Opportunities for career growth and advancement Health and wellness benefits Paid time off and holidays Positive and supportive work environment