Hustle Notice Biz
Call Center Agent
Department:
Comvox Co
Employment Type:
Full Time
Location:
Birmingham, AL
Compensation:
$60,000 - $66,000 / year
Description
We are seeking a dedicated and motivated Call Center Agent to join our team in delivering outstanding customer service. In this role, you will be the first point of contact for customers seeking assistance, information, or support regarding our products and services. Your primary responsibilities will include answering inbound calls, providing knowledgeable and efficient solutions, handling customer inquiries with care and professionalism, and ensuring all customer interactions are positive and productive.
Key Responsibilities Answer incoming calls in a timely manner and greet customers warmly. Provide accurate information and assistance to customers regarding products, services, and policies. Resolve customer complaints effectively and efficiently while ensuring customer satisfaction. Document customer interactions and transactions accurately in our database. Follow up with customers as necessary to ensure their issues have been fully resolved. Work collaboratively with team members to improve processes and enhance customer experiences. Skills, Knowledge and Expertise
High school diploma or equivalent required; further education or certifications are a plus. Proven experience in a customer service or call center role preferred. Excellent verbal and written communication skills are essential for effective interaction with customers. Strong problem-solving skills and the ability to think quickly on your feet. Familiarity with customer relationship management (CRM) tools is an advantage. Ability to handle stressful situations with professionalism and composure. Benefits
Competitive salary package ($60,000 - $66,000). Comprehensive health, dental, and vision insurance. Paid time off and company holidays. Professional development and career growth opportunities. Supportive team culture with long-term career potential. Full-time, on-site role with stable working hours (Monday to Friday).
Department:
Comvox Co
Employment Type:
Full Time
Location:
Birmingham, AL
Compensation:
$60,000 - $66,000 / year
Description
We are seeking a dedicated and motivated Call Center Agent to join our team in delivering outstanding customer service. In this role, you will be the first point of contact for customers seeking assistance, information, or support regarding our products and services. Your primary responsibilities will include answering inbound calls, providing knowledgeable and efficient solutions, handling customer inquiries with care and professionalism, and ensuring all customer interactions are positive and productive.
Key Responsibilities Answer incoming calls in a timely manner and greet customers warmly. Provide accurate information and assistance to customers regarding products, services, and policies. Resolve customer complaints effectively and efficiently while ensuring customer satisfaction. Document customer interactions and transactions accurately in our database. Follow up with customers as necessary to ensure their issues have been fully resolved. Work collaboratively with team members to improve processes and enhance customer experiences. Skills, Knowledge and Expertise
High school diploma or equivalent required; further education or certifications are a plus. Proven experience in a customer service or call center role preferred. Excellent verbal and written communication skills are essential for effective interaction with customers. Strong problem-solving skills and the ability to think quickly on your feet. Familiarity with customer relationship management (CRM) tools is an advantage. Ability to handle stressful situations with professionalism and composure. Benefits
Competitive salary package ($60,000 - $66,000). Comprehensive health, dental, and vision insurance. Paid time off and company holidays. Professional development and career growth opportunities. Supportive team culture with long-term career potential. Full-time, on-site role with stable working hours (Monday to Friday).