Ugg
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with our customers and respond to their needs. You also know how to communicate UGG’s sustainability initiatives and social and ethical commitments while sharing your passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.
Description
As an UGG Sales Lead with Keys, you create personalized shopping experiences that drive brand loyalty. You understand the importance of modeling our Service Training Program, greet customers promptly and courteously, and ensure all questions are addressed before they leave. You provide exceptional service from start to finish, including communicating our return policy effectively. You maintain a positive attitude and promote the store and brand image in all interactions, including adhering to a dress code. You make yourself available to all customers, providing excellent service both in-store and over the phone.
You also understand that your role extends beyond the sales floor. You operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to visual standards. You maintain a clean and organized back-stock and employee break area, practice safety, respond to theft according to policies, and promote a positive work environment by recognizing outstanding performance and maintaining respect among team members.
Core Competencies
Ensure the highest level of customer service as outlined in our Service Training Program
Prioritize brand and product knowledge sharing in customer interactions
Communicate effectively with customers, team members, management, and stakeholders
Empower team members through communication and recognition
Contribute to team goals through cooperation
Multi-task in a fast-paced environment Maintain knowledge of current trends and styles Respond professionally to problems Think critically to solve challenges with agility Key Qualifications
Two (2) years of retail store experience preferred High School Diploma Excellent verbal and written communication skills to convey UGG and Deckers Brands’ vision and mission Highly motivated team player and self-starter Excellent team-building skills Ability to multi-task in a fast-paced environment Additional Requirements
Flexibility in schedule and hours to meet business needs Physical ability to stand for extended periods Proficiency in Microsoft Office suite Valid driver’s license As part of our UGG Family, you belong to more than a lifestyle company. We value giving people the freedom to pursue passions, express individuality, and succeed. We offer benefits including competitive pay, discounts, perks, contests, and growth opportunities. Equal Employment Opportunity All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors prohibited by law. Salary range: $16.50 - $21.50. The posted range reflects the minimum and maximum for new hires at this location. Individual pay depends on location, skills, experience, and education. More details will be shared during the hiring process.
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Multi-task in a fast-paced environment Maintain knowledge of current trends and styles Respond professionally to problems Think critically to solve challenges with agility Key Qualifications
Two (2) years of retail store experience preferred High School Diploma Excellent verbal and written communication skills to convey UGG and Deckers Brands’ vision and mission Highly motivated team player and self-starter Excellent team-building skills Ability to multi-task in a fast-paced environment Additional Requirements
Flexibility in schedule and hours to meet business needs Physical ability to stand for extended periods Proficiency in Microsoft Office suite Valid driver’s license As part of our UGG Family, you belong to more than a lifestyle company. We value giving people the freedom to pursue passions, express individuality, and succeed. We offer benefits including competitive pay, discounts, perks, contests, and growth opportunities. Equal Employment Opportunity All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors prohibited by law. Salary range: $16.50 - $21.50. The posted range reflects the minimum and maximum for new hires at this location. Individual pay depends on location, skills, experience, and education. More details will be shared during the hiring process.
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