Seasonal Sales Lead with Keys, UGG

About UGG At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with our customers and respond to their needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals. Description As an UGG Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You make yourself personally available to all customers to provide exceptional service both in-store and over the phone. As a Sales Lead with Keys, your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers. You merchandise products according to Visual Merchandising standards. You maintain a clean and organized back-stock and employee break area, including daily cleaning. You practice safety-consciousness and respond to theft according to our policies. You understand that you are an integral part of a team and promote a positive work environment by recognizing outstanding performance and maintaining respect in the workplace. Core Competencies As a successful Sales Lead with Keys, you know how to: Ensure the highest level of customer service possible, as outlined in our Service Training Program Prioritize brand and product knowledge training and share this knowledge in customer interactions Communicate effectively with customers, team members, management, and corporate stakeholders Empower team members through communication and recognition Contribute to a team and cooperate to achieve goals Multi-task in a fast-paced environment Maintain knowledge of current trends and styles Respond to problem situations with professionalism Think critically to solve problems and approach challenges with agility Key Qualifications Two (2) years of retail store experience preferred High School Diploma Excellent verbal and written communication skills, with the ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers Highly motivated team player and self-starter Excellent team-building skills Ability to multi-task in a fast-paced environment Additional Requirements Flexibility of schedule and hours to meet business needs Physical ability to stand for extended periods Proficient in Microsoft Office applications Valid driver’s license As part of our UGG Family, you belong to more than just a lifestyle company. From our corporate offices to our retail stores worldwide, we value giving people the freedom to pursue their passions, express their individuality, and succeed. We offer a wide range of benefits including competitive pay, discounts, perks, global contests, and opportunities for growth and development. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other factors prohibited by law. Salary Range: $18.50 - $23.50 per hour. The posted range reflects the minimum and maximum target salaries for new hires at this store location. Actual pay will depend on location, skills, experience, and education. Your recruiter can provide specific salary details during the hiring process.

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