Castle Rock Asset Hospitality Management LLC
Senior Conference Service Manager
Castle Rock Asset Hospitality Management LLC, Nashville, Tennessee, United States, 37247
Overview:
As the Conference Services Manager, you will be responsible for managing, coordinating, and executing group events turned over by the Sales Department. In addition, you will also monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage requirements and special concessions, produce and distribute convention resumes and BEOs, and accurately forecast group rooms and food and beverage revenues. In this position, you will serve as a liaison between the client and various hotel departments while effectively communicating any information necessary to successfully execute the group's needs and maintaining a good client relationship.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That's life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it's our way of doing business. And career development doesn't stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That's why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here: Parking: Full-Time associates - FREE Associate meals - FREE Our associates get travel discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals Discounts on rental cars, other popular hotels, and hotel alternatives Discounts on tickets to concerts, theme parks, and other attractions Discounts on car and computer purchases But you don't need to go anywhere to have a great time. We host associate recognition events, celebrations, and parties year-round. ESSENTIAL FUNCTIONS:
Assist the entire Catering & Conference Service team in training within CI, Profitsword and MGS system Assist in handling all VIP group (CAM, Sports, Corporate) that require an elevated member of the team to service the events Facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client The Senior Conference Service Manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly Responsibly Prepares and reviews resumes for groups Ensures all departments receive necessary information pertaining to the Events and Conference Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups Accurately forecasts Food, Beverage and Rental monthly, quarterly and annually and ensures information is in line with CI/TY Create and roll out an initiative to promote higher ESS responses and scores Forecasting (understanding the upsell percentages and other variables that can affect the overall forecast to budget reporting) Understanding P&L statements and attendee monthly P&L meetings Working within CI to implement better practices for menus & event orders Work alongside the DoC&CS to create an elevated on-boarding process that promotes team work, balance and a smooth transition into the employees new role Learn monthly reporting structure and due dates Work with DOC/CS and DOS on budget planning Respond to any reasonable task assigned by Area Director of Sales. All other duties as assigned.
DEI and ESG:
We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA:
Exempt
As the Conference Services Manager, you will be responsible for managing, coordinating, and executing group events turned over by the Sales Department. In addition, you will also monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage requirements and special concessions, produce and distribute convention resumes and BEOs, and accurately forecast group rooms and food and beverage revenues. In this position, you will serve as a liaison between the client and various hotel departments while effectively communicating any information necessary to successfully execute the group's needs and maintaining a good client relationship.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That's life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it's our way of doing business. And career development doesn't stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That's why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here: Parking: Full-Time associates - FREE Associate meals - FREE Our associates get travel discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals Discounts on rental cars, other popular hotels, and hotel alternatives Discounts on tickets to concerts, theme parks, and other attractions Discounts on car and computer purchases But you don't need to go anywhere to have a great time. We host associate recognition events, celebrations, and parties year-round. ESSENTIAL FUNCTIONS:
Assist the entire Catering & Conference Service team in training within CI, Profitsword and MGS system Assist in handling all VIP group (CAM, Sports, Corporate) that require an elevated member of the team to service the events Facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client The Senior Conference Service Manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly Responsibly Prepares and reviews resumes for groups Ensures all departments receive necessary information pertaining to the Events and Conference Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups Accurately forecasts Food, Beverage and Rental monthly, quarterly and annually and ensures information is in line with CI/TY Create and roll out an initiative to promote higher ESS responses and scores Forecasting (understanding the upsell percentages and other variables that can affect the overall forecast to budget reporting) Understanding P&L statements and attendee monthly P&L meetings Working within CI to implement better practices for menus & event orders Work alongside the DoC&CS to create an elevated on-boarding process that promotes team work, balance and a smooth transition into the employees new role Learn monthly reporting structure and due dates Work with DOC/CS and DOS on budget planning Respond to any reasonable task assigned by Area Director of Sales. All other duties as assigned.
DEI and ESG:
We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA:
Exempt