Adecco US, Inc.
Customer Experience Specialist
Location:
Malvern, PA
Pay Rate:
$20/hour (Paid weekly)
Schedule:
Monday-Friday, 9:00 AM-5:30 PM or 9:30 AM-6:00 PM
Type:
Temporary (through end of year)
Employer:
Adecco
Position Overview:
Adecco is hiring Customer Experience Specialists for a well-established client in Malvern, PA. This position supports a loyalty rewards program and requires excellent communication, attention to detail, and a passion for helping others. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Handle 80-100 inbound calls and email inquiries daily from customers
Support customers with account setup, website navigation, and rewards program questions
Educate users on program benefits and provide follow-up information as needed
Troubleshoot issues and escalate when necessary
Collaborate with internal teams to resolve customer concerns
Use Salesforce to manage customer cases and maintain accurate documentation
Navigate the Five9 phone system to manage daily call volume
Participate in training sessions and team meetings to stay up to date on processes
Maintain professionalism and compliance with all company standards
Qualifications:
High school diploma required; associate or bachelor's degree preferred
Minimum 1 year of experience in a customer service-related role
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable using Microsoft Office and web-based systems
Experience with Salesforce or similar CRM required
Detail-oriented, adaptable, and able to work both independently and in a team setting
Pre-employment Requirements:
Background check
Drug screen
Employment verification
Education verification
Why Work with Adecco:
Weekly pay
Supportive work environment
Opportunity to gain experience with a recognizable program
Valuable training and growth potential
Pay Details:
$20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location:
Malvern, PA
Pay Rate:
$20/hour (Paid weekly)
Schedule:
Monday-Friday, 9:00 AM-5:30 PM or 9:30 AM-6:00 PM
Type:
Temporary (through end of year)
Employer:
Adecco
Position Overview:
Adecco is hiring Customer Experience Specialists for a well-established client in Malvern, PA. This position supports a loyalty rewards program and requires excellent communication, attention to detail, and a passion for helping others. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Handle 80-100 inbound calls and email inquiries daily from customers
Support customers with account setup, website navigation, and rewards program questions
Educate users on program benefits and provide follow-up information as needed
Troubleshoot issues and escalate when necessary
Collaborate with internal teams to resolve customer concerns
Use Salesforce to manage customer cases and maintain accurate documentation
Navigate the Five9 phone system to manage daily call volume
Participate in training sessions and team meetings to stay up to date on processes
Maintain professionalism and compliance with all company standards
Qualifications:
High school diploma required; associate or bachelor's degree preferred
Minimum 1 year of experience in a customer service-related role
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable using Microsoft Office and web-based systems
Experience with Salesforce or similar CRM required
Detail-oriented, adaptable, and able to work both independently and in a team setting
Pre-employment Requirements:
Background check
Drug screen
Employment verification
Education verification
Why Work with Adecco:
Weekly pay
Supportive work environment
Opportunity to gain experience with a recognizable program
Valuable training and growth potential
Pay Details:
$20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.