Colwen Hotels
Seasonal Night Auditor - The Inn at Diamond Cove
Job Category
:
Rooms Front Office Requisition Number
:
PARTT003716 Apply now Posted : August 6, 2025 Part-Time Locations
Showing 1 location The Inn at Diamond Cove, a Colwen Hotels Property, is seeking friendly and detail-oriented Seasonal Full Time and Part Time Night Auditors to join our team. This position will run through the end of October. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. General Responsibilities: Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Provide exceptional guest service. Efficiently manage the operations of the front desk, ensure check in and check out is timely. Warmly and professionally welcome all guests. Process guest check-in: confirm reservations, assign guest rooms. Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Maintain knowledge of hotel policies including rates, discounts, special offers, and community events. Ensure prompt delivery of billing to guests. Ensure accuracy of daily closing reports. Process all payment types e.g. charges, cash, checks, debit, or credit cards. Communicate with Lead Audit team relating to daily closing and issues. Discreetly handle confidential guest information. Ensure lobby and shared areas are neat and orderly. Adhere to all Colwen and brand standards. Maintain STRICT key controls. Perform other related duties as assigned. Requirements: One year of related experience, hotel preferred Excellent verbal and written communications skills Strong organizational skills and attention to detail Superior interpersonal and customer service sills, ability to deal with difficult guests Familiarity with local area, ability to provide directions and maps to local attractions and destinations Proficient with Microsoft Office Suite and common computer software programs Ability to learn computer software programs and operate property management system Weve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA Vision Insurance Flexible Spending Accounts Wide-Array of Supplemental Insurance Offerings Paid Time Off Programs Employee Assistance Program 401K Plan Traditional & Roth Options with Employer Match Hotel Discount Travel Program for Associates & Family Exclusive Associate Discounts Travel, Entertainment, & Retail Training and Development Programs Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Job Category
:
Rooms Front Office Requisition Number
:
PARTT003716 Apply now Posted : August 6, 2025 Part-Time Locations
Showing 1 location The Inn at Diamond Cove, a Colwen Hotels Property, is seeking friendly and detail-oriented Seasonal Full Time and Part Time Night Auditors to join our team. This position will run through the end of October. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. General Responsibilities: Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Provide exceptional guest service. Efficiently manage the operations of the front desk, ensure check in and check out is timely. Warmly and professionally welcome all guests. Process guest check-in: confirm reservations, assign guest rooms. Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Maintain knowledge of hotel policies including rates, discounts, special offers, and community events. Ensure prompt delivery of billing to guests. Ensure accuracy of daily closing reports. Process all payment types e.g. charges, cash, checks, debit, or credit cards. Communicate with Lead Audit team relating to daily closing and issues. Discreetly handle confidential guest information. Ensure lobby and shared areas are neat and orderly. Adhere to all Colwen and brand standards. Maintain STRICT key controls. Perform other related duties as assigned. Requirements: One year of related experience, hotel preferred Excellent verbal and written communications skills Strong organizational skills and attention to detail Superior interpersonal and customer service sills, ability to deal with difficult guests Familiarity with local area, ability to provide directions and maps to local attractions and destinations Proficient with Microsoft Office Suite and common computer software programs Ability to learn computer software programs and operate property management system Weve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA Vision Insurance Flexible Spending Accounts Wide-Array of Supplemental Insurance Offerings Paid Time Off Programs Employee Assistance Program 401K Plan Traditional & Roth Options with Employer Match Hotel Discount Travel Program for Associates & Family Exclusive Associate Discounts Travel, Entertainment, & Retail Training and Development Programs Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr