Field Support Technician

At Canvas we are developing technology that improves the quality and affordability of the places where we work and live, while improving the working conditions of the people who build these spaces.Our mission is to empower people to build in bold new ways and our team has spent the past several years engineering and developing a brand new type of machine we are now deploying on commercial job sites. Canvas is looking for a Field Support Technician to help us provide support for operators using our machine in the field. As our fleet of robots continues to grow and expand into new geographical areas, the need for boots on the ground support has also grown. Reporting to our Operations team, you will be a key piece of our customer success strategy, helping deployed customers with field repair, Tier 2 technical support, and data reporting. This position is based in the Bay Area, but requires flexibility for 50-75% travel to construction sites across the US, usually for several days at a time. Hours during travel need to match local construction site hours (usually ~6am-2pm local time). Hours while in the Bay Area would also be shifted early to fit construction site hours, but with more flexibility and coverage support from the rest of the team.The salary range for this position is $100,000-$120,000 yearly. What youll do: -Become an expert at running the Canvas system and tools -Develop a strong understanding of the drywall finishing process, materials and tools -Travel to customer construction sites across the US to provide support services: Data reporting: Create comprehensive data reports with breakdowns of customer labor on site to help establish value of Canvas system and identify opportunities to improve Operational support: Help customers be more successful with Canvas technology on site by providing additional training & tips Repair services: Follow SOPs to replace damaged equipment on site Collect feedback: Help us keep our finger on the pulse of the customer by getting feedback from tradesworkers, site leaders and executives about their experience with the Canvas system Promote Canvas technology: Generally be a champion for Canvas in the field, encouraging operators and highlighting the value of the system -Document customer issues, feedback and data and bring back to Canvas HQ -Become an internal champion for customers at Canvas -Help create SOPs for new repair and operational services -Improve operational systems in collaboration with rest of the Ops team Support and field service ticketing systems Inventory systems for spare parts, customer consumables and repair tooling Customer onboarding & training systems Shipping & Logistics Release rollouts Who you are: 2-4 years experience in a customer facing role, ideally in a support role of some kind Flexible and adaptable to changing jobsite environments, travel schedules, and field conditions Able and excited to quickly absorb new technologies, systems, and field procedures Able to professionally connect with people quickly and create rapport with people from diverse backgrounds (i.e. tradesworkers, site leaders, executives, engineers) Have excellent written (i.e. email, process documents) and verbal (i.e. phone, Zoom) communication skills Process-oriented (i.e. follow troubleshooting manuals, operate the ticketing system effectively) and organized (i.e. keeping detailed notes) Safety-minded Patient in moments of stress Resourceful critical thinker (i.e. able to use information available to make sound decisions, knowing when to escalate issues, agency in own work) Preferred: Fluent in English and Spanish Comfortable working with mechanical and electrical systems Experience in construction OSHA certification or familiarity with jobsite safety standards Proficiency in Gmail, Slack, Zoom, and Jira If there are items under the Who You Are section that you are working towards or would like to pursue, we still encourage you to apply. Our promise is that a real person is reviewing your application when received. What youll get: Competitive salary, including equity in the form of stock options Comprehensive benefits package, including fully covered medical, vision, and dental Paid vacation and sick leave 401k savings plan Experience working at a growing start up where you can get hands on knowledge of how to grow a company. Autonomy and career advancement opportunities Seniority level

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