The Sports Facilities Companies
Operations Supervisor - Bank of America Winter Village at Bryant Park
The Sports Facilities Companies, New York, New York, us, 10261
OPERATIONS SUPERVISOR- Bank of America Winter Village at Bryant Park
Sports Facilities Management, LLC
LOCATION: New York City, NY
DEPARTMENT: OPERATIONS
REPORTS TO: ASSISTANT GENERAL MANAGER
STATUS: PART-TIME (SEASONAL NON-EXEMPT) ABOUT THE COMPANY:
Bank of America Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Bank of America Winter Village at Bryant Park is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing team members, coordinating events, maintaining equipment, and addressing any issues that arise. This position is based outdoors at the iconic Winter Village at Bryant Park Ice Rink.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Provide courteous and friendly service to all guests and team members
Supervise and coordinate daily operations of the ice arena, including scheduling, and facility management
Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Respond to all incidents, accidents, injuries, and altercations as needed
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment
Assigning duties to staff during shifts
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Responsible for opening and closing of facilities
Communicate to management on event set and breakdown
Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
Must be willing to test for Fire Guard Certification
Must be at least 18 years of age
Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Proven experience in facility management, preferably in an ice arena or similar environment
Must be available to work evenings, weekends, and holidays - No exceptions
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Commitment to the safety and wellbeing of others
Must possess a valid driver's license
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 50 pounds waist high
Must be able to work in cold and inclement weather for prolonged periods of time
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Will be required to stand for extended periods of time
May involve exposure to ice resurfacing equipment and other machinery
Facility has intermittent noise
Sports Facilities Management, LLC
LOCATION: New York City, NY
DEPARTMENT: OPERATIONS
REPORTS TO: ASSISTANT GENERAL MANAGER
STATUS: PART-TIME (SEASONAL NON-EXEMPT) ABOUT THE COMPANY:
Bank of America Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Bank of America Winter Village at Bryant Park is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing team members, coordinating events, maintaining equipment, and addressing any issues that arise. This position is based outdoors at the iconic Winter Village at Bryant Park Ice Rink.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Provide courteous and friendly service to all guests and team members
Supervise and coordinate daily operations of the ice arena, including scheduling, and facility management
Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Respond to all incidents, accidents, injuries, and altercations as needed
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment
Assigning duties to staff during shifts
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Responsible for opening and closing of facilities
Communicate to management on event set and breakdown
Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
Must be willing to test for Fire Guard Certification
Must be at least 18 years of age
Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Proven experience in facility management, preferably in an ice arena or similar environment
Must be available to work evenings, weekends, and holidays - No exceptions
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Commitment to the safety and wellbeing of others
Must possess a valid driver's license
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 50 pounds waist high
Must be able to work in cold and inclement weather for prolonged periods of time
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Will be required to stand for extended periods of time
May involve exposure to ice resurfacing equipment and other machinery
Facility has intermittent noise