Value Store It Self Storage
Premier self-storage operators in the United States. We deliver quality storage solutions for homes and businesses.
SUMMARY :
The Storage Consultant is the first line representative to Self Storage's customer in the Store Manager's absence. The Storage Consultant may be either full or part time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. Assistance resulting in superior performance in revenue, delinquency management, occupancy, maintaining cleanliness standards and customer service is required. The position works under the direction of the Property Manager and the District Manager. Storage Consultants, who work 35 or more standard hours weekly, are eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays, monthly incentives and other generous benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES : Support sales objectives and revenue growth through : Maximizing conversion of telephone and walk-in inquiries into rentals. Promoting Value Store It Self Storage in the community. Assist with maintaining financial controls and achieving financial goals by : Accurately handling cash and balancing receipts. Making collections, posting payments and processing daily bank deposits accurately and timely. Accounting using the QuickBooks software. Practice effective customer service techniques through : Answering phones in a friendly, pleasant, and professional manner. Greeting customers promptly, enthusiastically and professionally. Knowing and presenting the features and benefits of the property at all opportunities. Resolving customer problems timely and effectively. Support timely and accurate administrative processes throughout all job duties by : Maintaining accurate records for each customer including contracts, insurance, and change of address forms, addendums, and any correspondence to or from customers. Utilize computer systems in the Microsoft Windows environment effectively. Monitor accurate merchandise inventory. Compile assigned reports and projects correctly and timely. Consult the Policy & Procedures manual regularly for answers, clarifications, and consistency. Effectively direct Maintenance Workers to assist with successful running of the facility and accomplishment of duties in the Property Manager's absence. Monitor security system; perform lock checks daily. Perform minor maintenance and custodial duties; clean vacated units promptly. Keep golf carts, company units, and grounds clean and free of debris at all times. Take necessary actions to meet company standards of appearance and cleanliness. Assist customers with truck rentals at some locations. Perform other duties as assigned; work with minimal supervision; operate effectively on a team. SUPERVISORY RESPONSIBILITIES :
The Storage Consultant does not have supervisory responsibilities but will assist with the direction of Maintenance Workers in the absence of the Property Manager. QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Employees should have entrepreneurial, proactive, positive attitudes, handle change well, and operate with integrity. Employment is contingent on successful background and drug screening. A valid driver's license and ability to travel to multiple properties are required. High School diploma / GED and at least one year of related experience in sales, retail, or customer service. Leadership and supervisory experience are a plus. LANGUAGE SKILLS :
Ability to write routine reports and correspondence, use a computer, and present information in English to groups of managers, clients, and the public. Ability to read and interpret safety rules, operating instructions, and manuals in English. REASONING ABILITY :
Ability to apply common sense to carry out instructions and deal with problems, challenges, and change. WORK ENVIRONMENT :
The work involves both office and outside tasks, which may be in extreme cold or heat. The noise level is usually moderate. Facility hours are Monday-Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 6:00 PM, and Sunday 10:00 AM – 2:00 PM, generally with two days off per week, not typically Saturday.
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The Storage Consultant is the first line representative to Self Storage's customer in the Store Manager's absence. The Storage Consultant may be either full or part time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. Assistance resulting in superior performance in revenue, delinquency management, occupancy, maintaining cleanliness standards and customer service is required. The position works under the direction of the Property Manager and the District Manager. Storage Consultants, who work 35 or more standard hours weekly, are eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays, monthly incentives and other generous benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES : Support sales objectives and revenue growth through : Maximizing conversion of telephone and walk-in inquiries into rentals. Promoting Value Store It Self Storage in the community. Assist with maintaining financial controls and achieving financial goals by : Accurately handling cash and balancing receipts. Making collections, posting payments and processing daily bank deposits accurately and timely. Accounting using the QuickBooks software. Practice effective customer service techniques through : Answering phones in a friendly, pleasant, and professional manner. Greeting customers promptly, enthusiastically and professionally. Knowing and presenting the features and benefits of the property at all opportunities. Resolving customer problems timely and effectively. Support timely and accurate administrative processes throughout all job duties by : Maintaining accurate records for each customer including contracts, insurance, and change of address forms, addendums, and any correspondence to or from customers. Utilize computer systems in the Microsoft Windows environment effectively. Monitor accurate merchandise inventory. Compile assigned reports and projects correctly and timely. Consult the Policy & Procedures manual regularly for answers, clarifications, and consistency. Effectively direct Maintenance Workers to assist with successful running of the facility and accomplishment of duties in the Property Manager's absence. Monitor security system; perform lock checks daily. Perform minor maintenance and custodial duties; clean vacated units promptly. Keep golf carts, company units, and grounds clean and free of debris at all times. Take necessary actions to meet company standards of appearance and cleanliness. Assist customers with truck rentals at some locations. Perform other duties as assigned; work with minimal supervision; operate effectively on a team. SUPERVISORY RESPONSIBILITIES :
The Storage Consultant does not have supervisory responsibilities but will assist with the direction of Maintenance Workers in the absence of the Property Manager. QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Employees should have entrepreneurial, proactive, positive attitudes, handle change well, and operate with integrity. Employment is contingent on successful background and drug screening. A valid driver's license and ability to travel to multiple properties are required. High School diploma / GED and at least one year of related experience in sales, retail, or customer service. Leadership and supervisory experience are a plus. LANGUAGE SKILLS :
Ability to write routine reports and correspondence, use a computer, and present information in English to groups of managers, clients, and the public. Ability to read and interpret safety rules, operating instructions, and manuals in English. REASONING ABILITY :
Ability to apply common sense to carry out instructions and deal with problems, challenges, and change. WORK ENVIRONMENT :
The work involves both office and outside tasks, which may be in extreme cold or heat. The noise level is usually moderate. Facility hours are Monday-Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 6:00 PM, and Sunday 10:00 AM – 2:00 PM, generally with two days off per week, not typically Saturday.
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