Agency Cybersecurity
Join to apply for the
Account Coordinator Manager
role at
Agency Cybersecurity 2 days ago Be among the first 25 applicants Join to apply for the
Account Coordinator Manager
role at
Agency Cybersecurity About Agency Cybersecurity
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. About Agency Cybersecurity
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location:
On-Site in Back Bay, Boston
Position Type:
Full-Time
Experience Level:
Intermediate/mid-level
Compensation
: $55,000 - $57,000 annually
Position Overview
As an Account Coordinator Manager, you will lead and support a team of Junior Account Coordinators to ensure smooth client operations and an exceptional customer experience. In this role, you will oversee daily workflows, develop team capabilities, and serve as a key liaison between account management, sales, compliance, and technical delivery teams. Youll be responsible for maintaining high standards of service quality, improving operational efficiency, and fostering a team culture centered on growth, accountability, and client satisfaction.
This is an ideal opportunity for candidates with experience in client operations, people management, or customer success, who are eager to take on a strategic leadership role in a high-growth cybersecurity company.
Key Responsibilities
Directly manage a team of Junior Account Coordinators, providing mentorship, performance feedback, and professional development. Oversee the onboarding, training, and development of new Junior Account Coordinators. Monitor and ensure consistency in client onboarding, communication, and follow-up processes. Maintain quality assurance across all client-facing interactions, ensuring professional and timely responses from your team. Collaborate cross-functionally with sales, compliance, and technical service teams to align internal workflows and resolve client needs efficiently. Track and report on team KPIs including client onboarding timelines, task completion rates, communication SLAs, and client satisfaction metrics. Help design and improve internal documentation, playbooks, and workflows for account support processes. Serve as an escalation point for client concerns or operational blockers encountered by the coordination team. Assist leadership in identifying opportunities for operational scale, automation, or improved CRM practices (HubSpot or Salesforce). Drive a culture of client-first thinking, accountability, and collaboration across your team.
Qualifications
3+ years of experience in client success, account management, or customer operations, ideally in a technology or cybersecurity environment. 12 years of experience managing or mentoring a team, either formally or informally. Strong leadership and interpersonal skills with a passion for team development. Exceptional organizational and project management skills; able to prioritize multiple workflows and deadlines. Excellent written and verbal communication abilities. Familiarity with CRM tools such as HubSpot or Salesforce. High attention to detail and a proactive approach to problem-solving. Bachelors degree or equivalent work experience preferred. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Computer and Network Security Referrals increase your chances of interviewing at Agency Cybersecurity by 2x Get notified about new Account Coordinator jobs in
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Account Coordinator Manager
role at
Agency Cybersecurity 2 days ago Be among the first 25 applicants Join to apply for the
Account Coordinator Manager
role at
Agency Cybersecurity About Agency Cybersecurity
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. About Agency Cybersecurity
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location:
On-Site in Back Bay, Boston
Position Type:
Full-Time
Experience Level:
Intermediate/mid-level
Compensation
: $55,000 - $57,000 annually
Position Overview
As an Account Coordinator Manager, you will lead and support a team of Junior Account Coordinators to ensure smooth client operations and an exceptional customer experience. In this role, you will oversee daily workflows, develop team capabilities, and serve as a key liaison between account management, sales, compliance, and technical delivery teams. Youll be responsible for maintaining high standards of service quality, improving operational efficiency, and fostering a team culture centered on growth, accountability, and client satisfaction.
This is an ideal opportunity for candidates with experience in client operations, people management, or customer success, who are eager to take on a strategic leadership role in a high-growth cybersecurity company.
Key Responsibilities
Directly manage a team of Junior Account Coordinators, providing mentorship, performance feedback, and professional development. Oversee the onboarding, training, and development of new Junior Account Coordinators. Monitor and ensure consistency in client onboarding, communication, and follow-up processes. Maintain quality assurance across all client-facing interactions, ensuring professional and timely responses from your team. Collaborate cross-functionally with sales, compliance, and technical service teams to align internal workflows and resolve client needs efficiently. Track and report on team KPIs including client onboarding timelines, task completion rates, communication SLAs, and client satisfaction metrics. Help design and improve internal documentation, playbooks, and workflows for account support processes. Serve as an escalation point for client concerns or operational blockers encountered by the coordination team. Assist leadership in identifying opportunities for operational scale, automation, or improved CRM practices (HubSpot or Salesforce). Drive a culture of client-first thinking, accountability, and collaboration across your team.
Qualifications
3+ years of experience in client success, account management, or customer operations, ideally in a technology or cybersecurity environment. 12 years of experience managing or mentoring a team, either formally or informally. Strong leadership and interpersonal skills with a passion for team development. Exceptional organizational and project management skills; able to prioritize multiple workflows and deadlines. Excellent written and verbal communication abilities. Familiarity with CRM tools such as HubSpot or Salesforce. High attention to detail and a proactive approach to problem-solving. Bachelors degree or equivalent work experience preferred. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Computer and Network Security Referrals increase your chances of interviewing at Agency Cybersecurity by 2x Get notified about new Account Coordinator jobs in
Boston, MA . Entry Level Account Manager - Boston, MA
Boston, MA $55,000.00-$65,000.00 2 weeks ago Boston, MA $120,000.00-$145,000.00 1 day ago Boston, MA $67,000.00-$73,000.00 4 days ago Boston, MA $80,000.00-$110,000.00 2 weeks ago Boston, MA $104,700.00-$143,990.00 2 weeks ago Sales Operations and Logistics Coordinator
Boston, MA $55,000.00-$70,000.00 2 weeks ago Waltham, MA $75,000.00-$110,000.00 2 days ago Boston, MA $12,000.00-$72,000.00 3 weeks ago Guild - Head Staff Assistant Grade 28 (SY25-26)
Greater Boston $120,000.00-$130,000.00 5 days ago Suffolk County, MA $50,000.00-$115,000.00 2 days ago Boston, MA $80,000.00-$100,000.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr