Alphabe Insight Inc
Company Description
About Us
Swift 7 Consultants is a leading provider of customer-focused solutions. We specialize in creating exceptional customer experiences and delivering innovative strategies to meet the evolving needs of our clients. At Swift 7 Consultants, we value teamwork, integrity, and growth.
Job Description
Job Description
We are seeking a professional and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The ideal candidate will serve as the first point of contact for customers, providing top-tier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others, this role is perfect for you.
Responsibilities Answer incoming calls and respond to customer inquiries in a professional and friendly manner. Provide accurate information about products and services. Resolve customer complaints or escalate issues to the appropriate department. Maintain records of customer interactions and transactions in the database. Meet performance targets, including call resolution time and customer satisfaction. Participate in training sessions to stay updated on company products and services. Collaborate with team members to enhance the customer experience. Qualifications
Skills and Qualifications
High school diploma or equivalent required; college degree preferred. Proven experience in a call center or customer service environment is a plus. Strong verbal communication and active listening skills. Ability to multitask and work in a fast-paced environment. Proficient in using basic computer applications and CRM software. Positive attitude, problem-solving abilities, and attention to detail. Additional Information
Benefits
Competitive salary ($35,000 - $43,000 per year). Opportunities for career growth and professional development. Comprehensive training and onboarding. Supportive team culture and positive work environment. Paid time off and other benefits.
About Us
Swift 7 Consultants is a leading provider of customer-focused solutions. We specialize in creating exceptional customer experiences and delivering innovative strategies to meet the evolving needs of our clients. At Swift 7 Consultants, we value teamwork, integrity, and growth.
Job Description
Job Description
We are seeking a professional and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The ideal candidate will serve as the first point of contact for customers, providing top-tier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others, this role is perfect for you.
Responsibilities Answer incoming calls and respond to customer inquiries in a professional and friendly manner. Provide accurate information about products and services. Resolve customer complaints or escalate issues to the appropriate department. Maintain records of customer interactions and transactions in the database. Meet performance targets, including call resolution time and customer satisfaction. Participate in training sessions to stay updated on company products and services. Collaborate with team members to enhance the customer experience. Qualifications
Skills and Qualifications
High school diploma or equivalent required; college degree preferred. Proven experience in a call center or customer service environment is a plus. Strong verbal communication and active listening skills. Ability to multitask and work in a fast-paced environment. Proficient in using basic computer applications and CRM software. Positive attitude, problem-solving abilities, and attention to detail. Additional Information
Benefits
Competitive salary ($35,000 - $43,000 per year). Opportunities for career growth and professional development. Comprehensive training and onboarding. Supportive team culture and positive work environment. Paid time off and other benefits.