Alphabe Insight Inc
Company Description
About Us At Shine Social Brand, we believe in the power of human connection. Based in Cincinnati, OH, we are a growing communications company dedicated to delivering exceptional customer experiences through innovative call center solutions. Our mission is to create meaningful conversations that drive success for our clients while fostering a collaborative and supportive work environment for our team.
Job Description
Job Description
We are seeking a highly motivated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our clients' customers, providing solutions and support over the phone. Your communication skills and ability to handle a variety of inquiries with professionalism will be essential to your success in this role.
Responsibilities Answer incoming calls and respond to customer inquiries in a professional manner Provide accurate information about products, services, or account status Resolve customer concerns and escalate complex issues when necessary Document customer interactions and maintain detailed records Follow communication scripts and standard procedures Meet performance goals, including call handling time and customer satisfaction Qualifications
Qualifications
High school diploma or equivalent (required) Previous experience in a call center or customer service role (preferred) Strong verbal communication and active listening skills Ability to multitask and manage time effectively Proficient with basic computer systems and data entry Positive attitude and a customer-centric mindset Additional Information
Benefits
Competitive salary: $49,000 - $52,000 per year Clear growth opportunities within the company Hands-on training and skills development programs Supportive and team-oriented work culture Consistent Monday to Friday schedule (no weekends)
About Us At Shine Social Brand, we believe in the power of human connection. Based in Cincinnati, OH, we are a growing communications company dedicated to delivering exceptional customer experiences through innovative call center solutions. Our mission is to create meaningful conversations that drive success for our clients while fostering a collaborative and supportive work environment for our team.
Job Description
Job Description
We are seeking a highly motivated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our clients' customers, providing solutions and support over the phone. Your communication skills and ability to handle a variety of inquiries with professionalism will be essential to your success in this role.
Responsibilities Answer incoming calls and respond to customer inquiries in a professional manner Provide accurate information about products, services, or account status Resolve customer concerns and escalate complex issues when necessary Document customer interactions and maintain detailed records Follow communication scripts and standard procedures Meet performance goals, including call handling time and customer satisfaction Qualifications
Qualifications
High school diploma or equivalent (required) Previous experience in a call center or customer service role (preferred) Strong verbal communication and active listening skills Ability to multitask and manage time effectively Proficient with basic computer systems and data entry Positive attitude and a customer-centric mindset Additional Information
Benefits
Competitive salary: $49,000 - $52,000 per year Clear growth opportunities within the company Hands-on training and skills development programs Supportive and team-oriented work culture Consistent Monday to Friday schedule (no weekends)