Roosevelt University
At Roosevelt University, we are committed to student success. As part of the Student Success team, you will help create a transformative college experience for our diverse student body, including a high percentage of first-generation, Pell-eligible, and underrepresented students. You will be part of a collaborative environment that values innovation, data-informed practices, and a strong commitment to supporting students holistically, academically, socially, and personally.
The Student Success Coach fosters the development of students’ skills, behaviors, and habits that contribute to success in college and beyond. The coach works with students to identify and overcome obstacles to learning, promote academic self-efficacy, and connect them with appropriate resources across the University. This position plays a key role in supporting all new students, with a primary focus on first-year students, and contributes directly to Roosevelt University’s retention and student success goals.
There is an expectation to be on the Chicago campus 4 days a week with 1 remote day. The standard work hours are either 9AM-5PM or 10AM-6PM with occasional nights and weekends required.
There are 3 openings for this position.
The salary range for this position is $49,500-$50,500
Title IX Contact Information:
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or
TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email
hrquestions@roosevelt.edu
. Knowledge, Skills and Abilities Required Commitment to Roosevelt University’s mission of social justice, inclusion, and equity. Ability to coach students toward self-advocacy and resilience. Familiarity with university systems such as Banner, Slate, and Navigate (or similar). Strong organizational skills and ability to manage multiple priorities. Years of Experience Required Years of Experience Required 2 Required Education Required Education Bachelor's Degree Certification/Licensure Required Minimum Qualifications Bachelor’s degree from an accredited institution. Minimum of two (2) years of experience working directly with students in an educational setting (student worker, part-time, or full-time professional role). Demonstrated ability to work effectively with diverse student populations, including first-generation and Pell-eligible students. Strong interpersonal, communication, and problem-solving skills. Ability to interpret student data and use it to inform support strategies Preferred Qualifications
Master’s degree in Higher Education, Counseling, Student Development, or a related field. Experience with predictive analytics platforms (e.g., EAB Navigate, EdSights) and student communication systems (texting/chatbots). Experience supporting students on academic probation or in recovery/re-engagement programs. Bilingual or multilingual proficiency. Equipment Operated Standard office equipment (computer, copier, phone, etc) Working Conditions Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Priority Application Instructions Departmental Contact Information Essential Job Functions Duty and Responsibility Student Coaching & Skill Development:
Provide individualized academic coaching in study skills, time management, decision-making, and self-advocacy for early-college students. Support students in developing self-regulation strategies to promote academic self-efficacy and persistence. Create and maintain customized academic roadmaps for students who are out of sequence with the standard curriculum (academic recovery or probationary students). Conduct personalized outreach and ongoing coaching support for students who have stopped out or are at risk of stopping out, encouraging re-enrollment and persistence. Percentage Of Time Percentage Of Time 40 Duty and Responsibility Data-Informed Student Interventions & Re-Engagement:
Interpret and apply results of predictive analytics ( EAB Navigate, EdSights) and non-cognitive assessments to identify at-risk or stopped-out students. Collaborate with academic advisors, faculty, and Enrollment Management staff to design personalized support and re-engagement plans. Partner with Student Success and Enrollment Management teams to track progress and outcomes of re-engagement outreach. Percentage Of Time Percentage Of Time 25 Duty and Responsibility Campus & Resource Navigation:
Collaborate with departments and offices across the University to strengthen the referral process and increase student engagement with campus resources. Provide guidance on navigating university systems, including transfer articulation processes. Percentage Of Time Percentage Of Time 20 Duty and Responsibility Collaboration, Program Development, and Other Duties as Required:
Work closely with faculty, advisors, and student success staff to design, implement, and assess student support initiatives. Contribute to university-wide retention and student success strategies through data sharing and reporting. Percentage Of Time Percentage Of Time 15 Posting Specific Questions
Required fields are indicated with an asterisk (*). * Do you have an earned Bachelor's degree?
yes no
Do you have a minimum of two (2) years of experience working directly with students in an educational setting? (This includes student worker, part-time, or full-time professional roles).
Yes No
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The Student Success Coach fosters the development of students’ skills, behaviors, and habits that contribute to success in college and beyond. The coach works with students to identify and overcome obstacles to learning, promote academic self-efficacy, and connect them with appropriate resources across the University. This position plays a key role in supporting all new students, with a primary focus on first-year students, and contributes directly to Roosevelt University’s retention and student success goals.
There is an expectation to be on the Chicago campus 4 days a week with 1 remote day. The standard work hours are either 9AM-5PM or 10AM-6PM with occasional nights and weekends required.
There are 3 openings for this position.
The salary range for this position is $49,500-$50,500
Title IX Contact Information:
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or
TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email
hrquestions@roosevelt.edu
. Knowledge, Skills and Abilities Required Commitment to Roosevelt University’s mission of social justice, inclusion, and equity. Ability to coach students toward self-advocacy and resilience. Familiarity with university systems such as Banner, Slate, and Navigate (or similar). Strong organizational skills and ability to manage multiple priorities. Years of Experience Required Years of Experience Required 2 Required Education Required Education Bachelor's Degree Certification/Licensure Required Minimum Qualifications Bachelor’s degree from an accredited institution. Minimum of two (2) years of experience working directly with students in an educational setting (student worker, part-time, or full-time professional role). Demonstrated ability to work effectively with diverse student populations, including first-generation and Pell-eligible students. Strong interpersonal, communication, and problem-solving skills. Ability to interpret student data and use it to inform support strategies Preferred Qualifications
Master’s degree in Higher Education, Counseling, Student Development, or a related field. Experience with predictive analytics platforms (e.g., EAB Navigate, EdSights) and student communication systems (texting/chatbots). Experience supporting students on academic probation or in recovery/re-engagement programs. Bilingual or multilingual proficiency. Equipment Operated Standard office equipment (computer, copier, phone, etc) Working Conditions Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Priority Application Instructions Departmental Contact Information Essential Job Functions Duty and Responsibility Student Coaching & Skill Development:
Provide individualized academic coaching in study skills, time management, decision-making, and self-advocacy for early-college students. Support students in developing self-regulation strategies to promote academic self-efficacy and persistence. Create and maintain customized academic roadmaps for students who are out of sequence with the standard curriculum (academic recovery or probationary students). Conduct personalized outreach and ongoing coaching support for students who have stopped out or are at risk of stopping out, encouraging re-enrollment and persistence. Percentage Of Time Percentage Of Time 40 Duty and Responsibility Data-Informed Student Interventions & Re-Engagement:
Interpret and apply results of predictive analytics ( EAB Navigate, EdSights) and non-cognitive assessments to identify at-risk or stopped-out students. Collaborate with academic advisors, faculty, and Enrollment Management staff to design personalized support and re-engagement plans. Partner with Student Success and Enrollment Management teams to track progress and outcomes of re-engagement outreach. Percentage Of Time Percentage Of Time 25 Duty and Responsibility Campus & Resource Navigation:
Collaborate with departments and offices across the University to strengthen the referral process and increase student engagement with campus resources. Provide guidance on navigating university systems, including transfer articulation processes. Percentage Of Time Percentage Of Time 20 Duty and Responsibility Collaboration, Program Development, and Other Duties as Required:
Work closely with faculty, advisors, and student success staff to design, implement, and assess student support initiatives. Contribute to university-wide retention and student success strategies through data sharing and reporting. Percentage Of Time Percentage Of Time 15 Posting Specific Questions
Required fields are indicated with an asterisk (*). * Do you have an earned Bachelor's degree?
yes no
Do you have a minimum of two (2) years of experience working directly with students in an educational setting? (This includes student worker, part-time, or full-time professional roles).
Yes No
#J-18808-Ljbffr