Customer Service Representative

Russell Tobin's client, an American health insurance company, is hiring Sales Support/Customer Service Reps at Roanoke, VA (Hybrid) Apply Now! Employment Type: Contract/Hyrbid Location: Roanoke, VA 24019 (Hybrid) Duration: 3+ months with possible extension or conversion Pay range: $19.50/hr - $20/hr Training Schedule: Roanoke, VA: 10:00 AM - 6:30 PM EST (Training will be onsite) Post-Training Schedule: Roanoke, VA: 7:00 AM - 9:00 PM CST Monday - Friday, hybrid in office on Wednesday/Thursday Job Description You will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. Primary Responsibilities: Handling in-bound phone calls professionally and provide excellent customer service Research and Resolve Sales Agent's questions relating to: how to use self- service tools and to troubleshoot system issues Member concerns Medicaid Verification Application Status and Eligibility On-boarding & Certification process Commission questions Document Call Resolution of each contact in various systems in a clear and concise manner Demonstrate the ability to provide a quality experience for all of our customers Meet minimal performance goals on a weekly basis Qualifications: At least 1 year of Customer Service experience Ability to communicate clearly and concisely (verbally and written) Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills Ability to learn new computer applications quickly and toggle between multiple systems High School diploma or equivalent (GED) Ability to multi-task. Preferred Qualifications: Experience working in a call center Healthcare and/or insurance industry experience Medicare knowledge Experience supporting a sales team or working with sales representatives Experience navigating a computer while on the phone Benefits that Russell Tobin offers: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.