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AOS Staffing

Customer Experience Representative

AOS Staffing, Saint Charles, Missouri, United States

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Pay: $18-$20 per hour Hours: Monday-Friday 8:00am-4:30pm This role plays a key part in supporting international customer accounts, processing orders, and serving as the bridge between customers, internal teams, and distributors.

Key Responsibilities: • Develop and maintain strong relationships with international customer accounts • Communicate updates between customers, sales reps, distributors, and production managers • Process quotations, purchase orders, and customer claims • Recommend products and services tailored to customer needs • Prepare and enter technical drawings and data • Analyze customer requirements and collaborate with management on account strategy • Provide excellent service by handling inquiries, complaints, and account changes professionally • Maintain accurate records of customer contact and order status

Requirements • Minimum 18 years of age • Bachelor's degree preferred (or equivalent combination of education and experience) • Previous experience in a manufacturing or engineering environment is a plus • Strong technical aptitude • Proficient in Microsoft Office Suite (Word, Excel, Outlook) • Excellent communication and interpersonal skills • Highly organized with attention to detail • Multi-lingual abilities are a strong plus