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Tekfortune Inc

Servicenow Admin

Tekfortune Inc, Chicago, Illinois, United States, 60290

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Role: ServiceNow Admin Location: Remote EST but travel down to Deerfield,IL for onboarding

Start date: SAP Can be remote - but willing to travel to Deerfield Beach, FL if needed for client related onboarding training / getting started.

Must Have: ServiceNow Configuration Management certification for Washington release or later.

Nice to have: ServiceNow Service Mapping, Discovery, CSDM

ServiceNow CMDB Analyst - Job Description

As a ServiceNow CMDB Analyst, you will be part of the Operations - Service Management Department, where your primary responsibility will be working with the IT Configuration Management (CMDB) team, enhancing maturity of the CMDB, and driving improvement initiatives.

Responsibilities: • Review and action data management tasks generated daily that identify CIs that are duplicated, have missing required information, are missing relationships, or are stale. This is a critical task that maintains the health of the CMDB data and proactively catches any potential BU CMDB audits in advance. • Review all incoming CMDB Scoring requests from Service Transition for accuracy prior to deployment. Ensures that the CMDB is complete and avoids future CMDB Audits. • Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions. • Gather and document CMDB story requirements for development. • UAT all CMDB stories from monthly sprint and projects. • ssist with report development or integration development. • ssist with ad-hoc tasks related to the 2025 CMDB initiatives Planned initiatives: • Streamline CMDB Maintenance activities • Implement Service Mapping and re-evaluate framework • Implement reconciliation of Discovered CIs for CMDB accuracy • Implement Tag Governance within ServiceNow platform • CMDB reporting enhancement with ServiceNow and PowerBI • Build training sessions and documentation for CMDB

remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role: Location: Duration: Required Skills: Job Description:

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.