Tekfortune Inc
Role: ServiceNow Admin
Location: Remote EST but travel down to Deerfield,IL for onboarding
Start date: SAP Can be remote - but willing to travel to Deerfield Beach, FL if needed for client related onboarding training / getting started.
Must Have: ServiceNow Configuration Management certification for Washington release or later.
Nice to have: ServiceNow Service Mapping, Discovery, CSDM
ServiceNow CMDB Analyst - Job Description
As a ServiceNow CMDB Analyst, you will be part of the Operations - Service Management Department, where your primary responsibility will be working with the IT Configuration Management (CMDB) team, enhancing maturity of the CMDB, and driving improvement initiatives.
Responsibilities: • Review and action data management tasks generated daily that identify CIs that are duplicated, have missing required information, are missing relationships, or are stale. This is a critical task that maintains the health of the CMDB data and proactively catches any potential BU CMDB audits in advance. • Review all incoming CMDB Scoring requests from Service Transition for accuracy prior to deployment. Ensures that the CMDB is complete and avoids future CMDB Audits. • Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions. • Gather and document CMDB story requirements for development. • UAT all CMDB stories from monthly sprint and projects. • ssist with report development or integration development. • ssist with ad-hoc tasks related to the 2025 CMDB initiatives Planned initiatives: • Streamline CMDB Maintenance activities • Implement Service Mapping and re-evaluate framework • Implement reconciliation of Discovered CIs for CMDB accuracy • Implement Tag Governance within ServiceNow platform • CMDB reporting enhancement with ServiceNow and PowerBI • Build training sessions and documentation for CMDB
Job Requirements: • minimum of 5 years of experience with ServiceNow Configuration Management is required - Washington instance or later • ServiceNow System Administration Certification or ServiceNow CMDB Certification is preferred - Service Mapping, Discovery, CMDB, Service Graph / Integration (ie. InTune, Tanium, SAM/HAM providers) • Strong process and analytical skills are essential, including critical thinking, data analysis, research, and problem-solving abilities • Proficiency in data analysis and reporting is required, with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus • Excellent verbal and written communication skills are necessary to effectively engage with business users and IT, and to present solutions at all levels of the organization • Must be highly organized and possess strong skills in planning, time management, scheduling, documentation, and meeting deadlines • n innovative mindset is essential for developing solutions through effective use of available technologies • ttention to detail and a self-starting, inquisitive nature is highly valued • The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial
Start date: SAP Can be remote - but willing to travel to Deerfield Beach, FL if needed for client related onboarding training / getting started.
Must Have: ServiceNow Configuration Management certification for Washington release or later.
Nice to have: ServiceNow Service Mapping, Discovery, CSDM
ServiceNow CMDB Analyst - Job Description
As a ServiceNow CMDB Analyst, you will be part of the Operations - Service Management Department, where your primary responsibility will be working with the IT Configuration Management (CMDB) team, enhancing maturity of the CMDB, and driving improvement initiatives.
Responsibilities: • Review and action data management tasks generated daily that identify CIs that are duplicated, have missing required information, are missing relationships, or are stale. This is a critical task that maintains the health of the CMDB data and proactively catches any potential BU CMDB audits in advance. • Review all incoming CMDB Scoring requests from Service Transition for accuracy prior to deployment. Ensures that the CMDB is complete and avoids future CMDB Audits. • Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions. • Gather and document CMDB story requirements for development. • UAT all CMDB stories from monthly sprint and projects. • ssist with report development or integration development. • ssist with ad-hoc tasks related to the 2025 CMDB initiatives Planned initiatives: • Streamline CMDB Maintenance activities • Implement Service Mapping and re-evaluate framework • Implement reconciliation of Discovered CIs for CMDB accuracy • Implement Tag Governance within ServiceNow platform • CMDB reporting enhancement with ServiceNow and PowerBI • Build training sessions and documentation for CMDB
Job Requirements: • minimum of 5 years of experience with ServiceNow Configuration Management is required - Washington instance or later • ServiceNow System Administration Certification or ServiceNow CMDB Certification is preferred - Service Mapping, Discovery, CMDB, Service Graph / Integration (ie. InTune, Tanium, SAM/HAM providers) • Strong process and analytical skills are essential, including critical thinking, data analysis, research, and problem-solving abilities • Proficiency in data analysis and reporting is required, with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus • Excellent verbal and written communication skills are necessary to effectively engage with business users and IT, and to present solutions at all levels of the organization • Must be highly organized and possess strong skills in planning, time management, scheduling, documentation, and meeting deadlines • n innovative mindset is essential for developing solutions through effective use of available technologies • ttention to detail and a self-starting, inquisitive nature is highly valued • The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial