ServiceNow Administrator

Key Responsibilities • Assists in developing standard IT configuration and asset management methodology • Develop CMDB policy, processes, and knowledge base • Conduct reporting on configuration audits and reconciliation • Maintains CIs to ensure CMDB accuracy and completeness • Drives visibility on process adherence and compliance improvement opportunities • Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned • Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance • Create and document requirements for efficient process design that includes self-service options with limited manual effort • Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management • Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance • Draft technical process documentation