See's Candies
Seasonal Customer Service Representative, Customer Sales & Service
See's Candies, Carson, California, us, 90749
Seasonal Customer Service Representative, Customer Sales & Service
Join to apply for the
Seasonal Customer Service Representative, Customer Sales & Service
role at
See's Candies Seasonal Customer Service Representative, Customer Sales & Service
2 days ago Be among the first 25 applicants Join to apply for the
Seasonal Customer Service Representative, Customer Sales & Service
role at
See's Candies **Work is Sweet!**
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary
POSITION OBJECTIVE:
This seasonal position is responsible for managing inbound and outbound calls, chats, and customer emails in a professional manner, aligned with See's Candies standards for customer service, order accuracy, and sales goal achievement. The role focuses on building strong customer relationships, resolving inquiries, and supporting sales through upselling and suggestive selling techniques.
The pay range for this position at the commencement of employment is expected to be between $19.50- $20.50 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Description
**POSITION RESPONSIBILITIES:**
Provide exceptional customer service via phone, chats, and email, guided by See's Core Principles. Handle customer interactions, including order entry, account creation, adjustments, literature requests, and tracking. Recommend products and programs tailored to customer needs. Process orders, payments, and shipping details accurately. Resolve customer issues promptly and professionally. Maintain knowledge of all product lines and programs, including eCommerce, Volume Savings, Fundraising, and Corporate Gifting. Duties can include handling inbound/outbound calls, chats, cases, tracing, Gift Services order entry, processing shop worksheets, Yumraising support, logo, and Amazon support. Record compliments and complaints and process necessary adjustments. Support additional tasks as assigned by management.
Minimum Qualifications
Prior customer service experience; call center or sales/telemarketing preferred. Clear, friendly phone voice, strong verbal, and written communication skills. High attention to detail and ability to work quickly and accurately. Proficient typing and PC keyboard skills. Familiarity with Customer Relationship Management (CRM) systems. Quick learner with a proactive and positive approach to change.
_See's is an EOE
See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00)._
Seniority level
Seniority level
Entry level Employment type
Employment type
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Join to apply for the
Seasonal Customer Service Representative, Customer Sales & Service
role at
See's Candies Seasonal Customer Service Representative, Customer Sales & Service
2 days ago Be among the first 25 applicants Join to apply for the
Seasonal Customer Service Representative, Customer Sales & Service
role at
See's Candies **Work is Sweet!**
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary
POSITION OBJECTIVE:
This seasonal position is responsible for managing inbound and outbound calls, chats, and customer emails in a professional manner, aligned with See's Candies standards for customer service, order accuracy, and sales goal achievement. The role focuses on building strong customer relationships, resolving inquiries, and supporting sales through upselling and suggestive selling techniques.
The pay range for this position at the commencement of employment is expected to be between $19.50- $20.50 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Description
**POSITION RESPONSIBILITIES:**
Provide exceptional customer service via phone, chats, and email, guided by See's Core Principles. Handle customer interactions, including order entry, account creation, adjustments, literature requests, and tracking. Recommend products and programs tailored to customer needs. Process orders, payments, and shipping details accurately. Resolve customer issues promptly and professionally. Maintain knowledge of all product lines and programs, including eCommerce, Volume Savings, Fundraising, and Corporate Gifting. Duties can include handling inbound/outbound calls, chats, cases, tracing, Gift Services order entry, processing shop worksheets, Yumraising support, logo, and Amazon support. Record compliments and complaints and process necessary adjustments. Support additional tasks as assigned by management.
Minimum Qualifications
Prior customer service experience; call center or sales/telemarketing preferred. Clear, friendly phone voice, strong verbal, and written communication skills. High attention to detail and ability to work quickly and accurately. Proficient typing and PC keyboard skills. Familiarity with Customer Relationship Management (CRM) systems. Quick learner with a proactive and positive approach to change.
_See's is an EOE
See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00)._
Seniority level
Seniority level
Entry level Employment type
Employment type
Other Job function
Job function
Other Industries
Retail Referrals increase your chances of interviewing at See's Candies by 2x Sign in to set job alerts for Customer Service Representative roles.
Airport Customer Service Agent (PT) -LGB
Client Service Representative - House of Dior, Beverly Hills
Beverly Hills, CA $18.00-$23.00 1 week ago Beverly Hills, CA $23.43-$28.64 3 days ago Payment Customer Support Specialist - USDS
Carson, CA $95,000.00-$115,770.00 2 days ago Customer Service Representative - State Farm Agent Team Member
Whittier, CA $60,000.00-$80,000.00 10 months ago Los Angeles, CA $2,031.00-$2,031.00 1 month ago Customer Service Representative - State Farm Agent Team Member
Redondo Beach, CA $27.50-$29.50 1 month ago Guest Service Representative - Part Time
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