Automotive Service Dispatcher

We are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment.Key Responsibilities:Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality.Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times.Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations.Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs.Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability.Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards.* Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions.Data Entry & Reporting: Use DMS and Ford-specific software systems (e.g., CDK, Ford OASIS) to manage dispatch logs and service status reports.Qualifications:Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred).Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows.Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus.Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment.Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management.Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays.Physical Requirements:Ability to work in a fast-paced environment within the service department and shop area.May be required to stand, walk, and communicate with technicians and advisors for extended periods.Benefits:Competitive pay based on experienceMedical, dental, and vision insurance401(k) with company matchPaid time off and holidaysEmployee discounts on vehicles, parts, and serviceOngoing training and career development opportunities