Desktop Support Analyst at Centurion Consulting Group, LLC

Centurion Consulting is looking for a Desktop Support Analyst to support one of our clients for an onsite role downtown. Responsibilities will include: Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Performs preventative maintenance, including checking and cleaning of endpoints such as workstations, printers, IP Phones, and peripherals. Tests fixes to ensure the problem has been adequately resolved. Performs post-resolution follow-ups to help requests. Troubleshoots and repairs conference rooms phones, projectors, sound, cables, and wall plates. Uses remote support tools to assist users with problems and to remotely update software. Installs and configures new IT equipment pertinent to endpoints such as laptops, printers, and IP phones. If unable to correct the cause of a processing error or failure, provide proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution. Outstanding customer service skills and the ability to handle the most difficult situations professionally, including skills such as listening, integrity, positive attitude, decision-making, and patience. Administrative skills include composing emails, keyboarding, and administrative reporting tasks. Ability to work independently to identify and resolve network, server, desktop, and application administration issues. Ability to assist business clients with applications, connectivity, training, and problem-solving. Ability to communicate technical information to non-technical personnel. Knowledge of computer and/or network security systems, applications, procedures, and techniques. Outstanding skills in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new systems and applications. Experience or knowledge in desktop operating systems such as Windows, Mac OS, and Linux. Basic hardware and software troubleshooting, installation, and repair. Microsoft Office proficiency. Basic networking knowledge (including switches, firewalls, VPN clients, wireless networking). Basic experience or knowledge with Windows Server Active Directory, DNS, and DHCP. Basic experience or knowledge with VOIP. Position Details: US Citizenship or Authorization to work in the US required. Travel:

Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V. No third parties or subcontractors. #J-18808-Ljbffr