Qualicare, New Braunfels
Benefits/Perks
Full-time hours (32 to 40+ hours)
Competitive hourly pay
Continuing education programs
Making a difference in the lives of those dealing with medical illnesses and age-related complications
Career Advancement
Training and ongoing professional development
supportive and collaborative team environment
Company Overview
Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Scheduling Coordinators. Qualicare location offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families.
Job Summary The scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Administrator and/or Care Coordinator.
Responsibilities
Effectively meets the needs of each client by scheduling the client with caregiving services
Monitors referral trends and anticipates increases/decreases
Responds to client/employee inquiries immediately
Ensures all relevant information is received either in written/verbal/electronic format
Assists with tracking and validating client-related documentation
Assesses client satisfaction
Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately
Serve as the on-call contact for caregivers and clients during assigned times
Maintain compliance with Qualicare brand standards and policies
Provides administrative support to the office team as needed.
Qualifications
1-2 years of caregiving experience (required)
Knowledgeable in all Windows applications
Experience with scheduling software is an added benefit
Strong customer service skills
High attention to detail
Strong problem-solving, organizational and multitasking skills
Ability to remain calm and professional under pressure
Flexibility to work on-call hours (including evenings and weekends)
Must have a working phone and computer with reliable internet access
Full-time hours (32 to 40+ hours)
Competitive hourly pay
Continuing education programs
Making a difference in the lives of those dealing with medical illnesses and age-related complications
Career Advancement
Training and ongoing professional development
supportive and collaborative team environment
Company Overview
Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Scheduling Coordinators. Qualicare location offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families.
Job Summary The scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Administrator and/or Care Coordinator.
Responsibilities
Effectively meets the needs of each client by scheduling the client with caregiving services
Monitors referral trends and anticipates increases/decreases
Responds to client/employee inquiries immediately
Ensures all relevant information is received either in written/verbal/electronic format
Assists with tracking and validating client-related documentation
Assesses client satisfaction
Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately
Serve as the on-call contact for caregivers and clients during assigned times
Maintain compliance with Qualicare brand standards and policies
Provides administrative support to the office team as needed.
Qualifications
1-2 years of caregiving experience (required)
Knowledgeable in all Windows applications
Experience with scheduling software is an added benefit
Strong customer service skills
High attention to detail
Strong problem-solving, organizational and multitasking skills
Ability to remain calm and professional under pressure
Flexibility to work on-call hours (including evenings and weekends)
Must have a working phone and computer with reliable internet access