Forsyth County, NC
Eligibility Supervisor (Medicaid Division)
Forsyth County, NC, Winston Salem, North Carolina, United States, 27104
Salary :
$57,574.40 - $66,206.40 Annually Location :
Winston-Salem, NC Job Type:
Full Time Job Number:
08421 Department:
Social Services Opening Date:
08/29/2025 Closing Date:
9/12/2025 11:59 PM Eastern
General Statement of Duties
The Forsyth County Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills to serve as an Eligibility Supervisor within the Medicaid Services Division.
Distinguishing Features
This leadership position is responsible for supervising and supporting a team of eligibility specialists while ensuring compliance with federal, state, and local Medicaid policies and procedures. The Eligibility Supervisor plays a vital role in ensuring that benefits are delivered timely and accurately, while maintaining high standards of quality, compliance, and customer service.
Minimum Education and Experience
Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Proficiency in NC FAST is required. Demonstrated ability to interpret complex policies and apply sound judgment in eligibility decisions. Strong organizational, time management, and basic mathematical skills. Familiarity with standard office equipment and basic computer applications. Ability to work under pressure and meet deadlines in a fast-paced setting. Commitment to providing excellent service to clients and team members. The preferred candidate will have at least 1 year of supervisory experience OR two (2) years of experience as a Senior Income Maintenance Caseworker. Preferred Qualifications: Prior experience with Medicaid. Knowledge of Medicaid Services programs and relevant case management procedures.
Valid driver's license is required. Essential Duties and Responsibilities
This position provides direct oversight of daily operations, including monitoring staff performance, reviewing day sheets, timesheets, and workflow using internal and external software systems such as NC FAST. The supervisor offers ongoing policy guidance, interprets regulations, and provides clarification on procedures to staff as needed. Planning is an essential part of the role, with responsibilities that include setting short-term and some long-range goals, establishing priorities, and developing operational strategies to improve unit efficiency. Supervise day-to-day operations of teams handling Family Medicaid applications and recertifications. Assign work to eligibility specialists and review eligibility documents for accuracy. Coordinate the flow of eligibility work within the unit and with other departments. Manage staff development functions and train new employees. Evaluate employee performance and conduct screenings for prospective hires. Plan and reorganize functions of the eligibility program.
Click to view information.
Click to view information.
These links do not apply to positions that are Part Time, no benefits. 01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
Yes I understand and agree No I do not agree
02
Please select your highest level of completed education.
Some High School High School Diploma or GED Some College, Trainings, Certifications Associate's Degree Bachelor's Degree Master's Degree or Advanced Degree
03
What best describes your years of experience in customer service?
No Experience Less than 3 years 3 to 5 years 5 to 7 years 7 to 10 years More than 10 years
04
Which best describes your years of experience working in an office environment?
No experience Less than 2 years 2 years to less than 5 years 5 years or more
05
With which software are you proficient (choose all that apply)?
Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access Google Docs Google Sheets Google Forms Google Slides
06
Do you have supervisory or lead worker experience in a social services or eligibility-based program (e.g., Medicaid, SNAP, Work First)?
No experience Less than 1 year 2 - 3 years experience 3 - 5 years experience 5 years or more
07
How many years of experience do you have working with Medicaid eligibility programs?
No experience Less than 1 year 2 - 3 years experience 3 - 5 years experience 5 years or more
08
Are you proficient in using NC FAST or a similar eligibility determination system?
Yes No
Required Question
$57,574.40 - $66,206.40 Annually Location :
Winston-Salem, NC Job Type:
Full Time Job Number:
08421 Department:
Social Services Opening Date:
08/29/2025 Closing Date:
9/12/2025 11:59 PM Eastern
General Statement of Duties
The Forsyth County Department of Social Services is seeking a highly motivated, dependable professional with advanced communication and exceptional customer service skills to serve as an Eligibility Supervisor within the Medicaid Services Division.
Distinguishing Features
This leadership position is responsible for supervising and supporting a team of eligibility specialists while ensuring compliance with federal, state, and local Medicaid policies and procedures. The Eligibility Supervisor plays a vital role in ensuring that benefits are delivered timely and accurately, while maintaining high standards of quality, compliance, and customer service.
Minimum Education and Experience
Graduation from high school or GED and three (3) years of experience as a caseworker or investigator in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Proficiency in NC FAST is required. Demonstrated ability to interpret complex policies and apply sound judgment in eligibility decisions. Strong organizational, time management, and basic mathematical skills. Familiarity with standard office equipment and basic computer applications. Ability to work under pressure and meet deadlines in a fast-paced setting. Commitment to providing excellent service to clients and team members. The preferred candidate will have at least 1 year of supervisory experience OR two (2) years of experience as a Senior Income Maintenance Caseworker. Preferred Qualifications: Prior experience with Medicaid. Knowledge of Medicaid Services programs and relevant case management procedures.
Valid driver's license is required. Essential Duties and Responsibilities
This position provides direct oversight of daily operations, including monitoring staff performance, reviewing day sheets, timesheets, and workflow using internal and external software systems such as NC FAST. The supervisor offers ongoing policy guidance, interprets regulations, and provides clarification on procedures to staff as needed. Planning is an essential part of the role, with responsibilities that include setting short-term and some long-range goals, establishing priorities, and developing operational strategies to improve unit efficiency. Supervise day-to-day operations of teams handling Family Medicaid applications and recertifications. Assign work to eligibility specialists and review eligibility documents for accuracy. Coordinate the flow of eligibility work within the unit and with other departments. Manage staff development functions and train new employees. Evaluate employee performance and conduct screenings for prospective hires. Plan and reorganize functions of the eligibility program.
Click to view information.
Click to view information.
These links do not apply to positions that are Part Time, no benefits. 01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
Yes I understand and agree No I do not agree
02
Please select your highest level of completed education.
Some High School High School Diploma or GED Some College, Trainings, Certifications Associate's Degree Bachelor's Degree Master's Degree or Advanced Degree
03
What best describes your years of experience in customer service?
No Experience Less than 3 years 3 to 5 years 5 to 7 years 7 to 10 years More than 10 years
04
Which best describes your years of experience working in an office environment?
No experience Less than 2 years 2 years to less than 5 years 5 years or more
05
With which software are you proficient (choose all that apply)?
Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access Google Docs Google Sheets Google Forms Google Slides
06
Do you have supervisory or lead worker experience in a social services or eligibility-based program (e.g., Medicaid, SNAP, Work First)?
No experience Less than 1 year 2 - 3 years experience 3 - 5 years experience 5 years or more
07
How many years of experience do you have working with Medicaid eligibility programs?
No experience Less than 1 year 2 - 3 years experience 3 - 5 years experience 5 years or more
08
Are you proficient in using NC FAST or a similar eligibility determination system?
Yes No
Required Question