Customer Experience Specialist (Leasing/Customer Service)

Job Description Do you love helping people feel at home? As a Customer Experience Specialist, you will help prospective residents feel at home in our community and assist them in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Clermont apartments in Clermont, FL. In this role, you could work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist, you: Put your upbeat attitude, communication skills, and creativity into action. Greet all customers, prospects, and vendors with a smile when they enter the office. Provide courteous and prompt responses to all inquiries via phone, email, and text. Answer all phone calls to the property, taking detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality standards are met, including the tour path for prospects and the welcome home experience for all. Understand pricing and information about all available apartment homes, and be able to answer questions from prospective renters. Assist in planning community events and social media marketing. Organize the package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick-start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and other benefits - available within 1-30 days! Generous 401k and HSA company match! Paid time off eligible for 3 weeks (120 hours) in the first year! 10 paid holidays! Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours, which has redefined the customer experience. We value your innovation, desire to learn, and ability to work hard to continue improving the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last! #J-18808-Ljbffr