Turnwell Mental Health Network, Inc.
Front Office Coordinator
Turnwell Mental Health Network, Inc., Alpharetta, Georgia, United States, 30239
Job Summary:
This position will open and close the practice, ensure the front office space is welcoming to patients, filter communications throughout the entire practice and/or escalate throughout the organization, and ensure that the needs of our patients and clinicians are met on a day-to-day basis.
To be successful in this role, you should have excellent communication and organizational skills and the ability to prioritize tasks and meet deadlines.
Requirements
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Answer and triage phone calls, maintaining outstanding customer service
• Check patients in and out for their appointments.
• Distribute incoming mail to the appropriate person or department
• Process medical record requests and scan and file documentation to the EHR as needed.
• Utilize company procedure for filing and storing records as required by HIPAA and state regulations.
• Address patient questions and needs (via email, phone, or in-person), escalating to the appropriate point of contact as needed.
• Report needed supplies to the Practice Manager
• Perform ongoing scheduling for established clients to maintain clinician schedules, ensuring that KPIs are met for this function.
• Receive incoming referral or new patient inquiry information and initiate intake processes within 48 hours of receipt
• Submit insurance information to billing to ensure benefits coverage is checked and documented appropriately and in advance of all appointments
• Obtain any relevant forms, records, and client history from clients in advance of appointments
• Schedule patient for intake appointment based on provider availability and patient preferences.
• As applicable, manage patient waitlists to ensure that any canceled or open appointment times are scheduled; accordingly, strive to backfill any appointments that are canceled and/or no-shows
• Maintain an up-to-date list of area providers that can be used for referring patients out as applicable
• Ensure the office is well-maintained, organized, and secure.
Required Skills/Abilities:
• Ability to report to work on a consistent and punctual basis
• Familiarity with office equipment such as computers, printers, phones
• Time-management skills and the ability to prioritize tasks
• Strong verbal and written communication skills
• Ability to welcome all guests in a positive, patient, and helpful manner
• Professional appearance and courteous manner
• Willingness to learn and be proficient with systems and procedures. Must develop expertise in Microsoft 365, Office, Teams, and Valant to be successful.
• Ability to be resourceful and proactive when issues arise
Education and Experience:
• Experience working in an outpatient office environment a plus
• Experience in mental/behavioral health preferred
• Minimum of 2 years of experience as a front office admin, intake coordinator, or similar position
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
This position will open and close the practice, ensure the front office space is welcoming to patients, filter communications throughout the entire practice and/or escalate throughout the organization, and ensure that the needs of our patients and clinicians are met on a day-to-day basis.
To be successful in this role, you should have excellent communication and organizational skills and the ability to prioritize tasks and meet deadlines.
Requirements
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Answer and triage phone calls, maintaining outstanding customer service
• Check patients in and out for their appointments.
• Distribute incoming mail to the appropriate person or department
• Process medical record requests and scan and file documentation to the EHR as needed.
• Utilize company procedure for filing and storing records as required by HIPAA and state regulations.
• Address patient questions and needs (via email, phone, or in-person), escalating to the appropriate point of contact as needed.
• Report needed supplies to the Practice Manager
• Perform ongoing scheduling for established clients to maintain clinician schedules, ensuring that KPIs are met for this function.
• Receive incoming referral or new patient inquiry information and initiate intake processes within 48 hours of receipt
• Submit insurance information to billing to ensure benefits coverage is checked and documented appropriately and in advance of all appointments
• Obtain any relevant forms, records, and client history from clients in advance of appointments
• Schedule patient for intake appointment based on provider availability and patient preferences.
• As applicable, manage patient waitlists to ensure that any canceled or open appointment times are scheduled; accordingly, strive to backfill any appointments that are canceled and/or no-shows
• Maintain an up-to-date list of area providers that can be used for referring patients out as applicable
• Ensure the office is well-maintained, organized, and secure.
Required Skills/Abilities:
• Ability to report to work on a consistent and punctual basis
• Familiarity with office equipment such as computers, printers, phones
• Time-management skills and the ability to prioritize tasks
• Strong verbal and written communication skills
• Ability to welcome all guests in a positive, patient, and helpful manner
• Professional appearance and courteous manner
• Willingness to learn and be proficient with systems and procedures. Must develop expertise in Microsoft 365, Office, Teams, and Valant to be successful.
• Ability to be resourceful and proactive when issues arise
Education and Experience:
• Experience working in an outpatient office environment a plus
• Experience in mental/behavioral health preferred
• Minimum of 2 years of experience as a front office admin, intake coordinator, or similar position
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times