Cardo (Wales & West)
Join to apply for the
Resident Liaison Officer
role at
Cardo (Wales & West) 1 day ago Be among the first 25 applicants Join to apply for the
Resident Liaison Officer
role at
Cardo (Wales & West) Get AI-powered advice on this job and more exclusive features. Who We Are
Cardo Group is a social housing property maintenance company. Who are Cardo Group?
Who We Are
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a
Resident Liaison Officer
to join our team covering Kent.
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities
Resident Communication & Support
Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues. Provide clear and timely information about the scope, timelines, and impact of works. Arrange and attend resident meetings, drop-in sessions, and home visits. Offer support to vulnerable residents to help them cope with disruption. Respond to queries, complaints, and feedback, escalating issues where necessary.
Project Coordination
Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents. Maintain up-to-date resident contact details and communication logs. Assist with scheduling appointments and access arrangements for works. Monitor works on-site to ensure contractors meet agreed standards and respect residents homes.
Community Engagement
Promote resident involvement in decision-making and community improvement projects. Support resident consultation processes and surveys. Encourage positive relationships between residents, contractors, and the landlord.
Administration & Reporting
Keep accurate records of all communications, meetings, and agreed actions. Prepare reports on resident engagement, complaints, and satisfaction levels. Track and monitor progress of works and resident concerns, feeding into project reviews.
Essential
Key Skills & Experience:
Strong interpersonal and communication skills. Experience working in customer service, housing, or community engagement. Ability to manage conflict and handle difficult conversations with diplomacy. Organisational and time management skills. Proficiency with Microsoft Office and database systems. Driving License
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, its part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Company:
Cardo Group
Job Type:
Permanent
Job Location:
Kent
Position:
Resident Liaison Officer
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other, Information Technology, and Management Industries
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Resident Liaison Officer
role at
Cardo (Wales & West) 1 day ago Be among the first 25 applicants Join to apply for the
Resident Liaison Officer
role at
Cardo (Wales & West) Get AI-powered advice on this job and more exclusive features. Who We Are
Cardo Group is a social housing property maintenance company. Who are Cardo Group?
Who We Are
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a
Resident Liaison Officer
to join our team covering Kent.
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities
Resident Communication & Support
Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues. Provide clear and timely information about the scope, timelines, and impact of works. Arrange and attend resident meetings, drop-in sessions, and home visits. Offer support to vulnerable residents to help them cope with disruption. Respond to queries, complaints, and feedback, escalating issues where necessary.
Project Coordination
Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents. Maintain up-to-date resident contact details and communication logs. Assist with scheduling appointments and access arrangements for works. Monitor works on-site to ensure contractors meet agreed standards and respect residents homes.
Community Engagement
Promote resident involvement in decision-making and community improvement projects. Support resident consultation processes and surveys. Encourage positive relationships between residents, contractors, and the landlord.
Administration & Reporting
Keep accurate records of all communications, meetings, and agreed actions. Prepare reports on resident engagement, complaints, and satisfaction levels. Track and monitor progress of works and resident concerns, feeding into project reviews.
Essential
Key Skills & Experience:
Strong interpersonal and communication skills. Experience working in customer service, housing, or community engagement. Ability to manage conflict and handle difficult conversations with diplomacy. Organisational and time management skills. Proficiency with Microsoft Office and database systems. Driving License
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, its part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Company:
Cardo Group
Job Type:
Permanent
Job Location:
Kent
Position:
Resident Liaison Officer
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other, Information Technology, and Management Industries
Construction Referrals increase your chances of interviewing at Cardo (Wales & West) by 2x Get notified about new Liaison Officer jobs in
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