Boston Dynamics
Senior Technical Support Engineer - Stretch
Boston Dynamics, Watertown, Massachusetts, us, 02472
Senior Technical Support Engineer - Stretch
Join to apply for the
Senior Technical Support Engineer - Stretch
role at
Boston Dynamics Senior Technical Support Engineer - Stretch
1 day ago Be among the first 25 applicants Join to apply for the
Senior Technical Support Engineer - Stretch
role at
Boston Dynamics As a
Technical Support Engineer
supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software issues, networking, and more. Every day, you will take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal voice of the customer in identifying and escalating customer needs for issues and feature requests. To thrive in this role, you must have strong communication skills and be driven to provide excellent customer service support solutions while growing your software and robotics skills.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Duties And Responsibilities
Provides technical support to customers and internal customers for a highly technical and sophisticated product ecosystem. Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment robots, computer interfaces, complex software, and networked and/or wireless communication systems. Supports installation, training, and beta testing at customer sites. Builds and maintains knowledge of all base robot behaviors, functions, and changes in software and hardware. Responsible for building and sharing a deep expertise in the work of a specialized software feature development team. Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process. Collaborates with Software teams on feature prioritization and feature implementation. Contributions to Stretch Product and Customer Success: Responds to customers in a voice and tone representative of Boston Dynamics Queue Management to reduce long-running issues and drive KPI to manage the issues Respond to Troubleshooting emails and chats in a timely and responsible manner Document software incidents, bugs, and stories for Development and Quality teams Suggest new features based on customer feedback Assist in proactive support and outreach for technical bulletins Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives
Qualifications
Bachelor's degree or higher in Engineering/Computer Science related subject Excellent computer and interpersonal skills Proficiency in a high level programming language, preferably C++
This Role Is For You If You Are
A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers A positive individual who takes pride in providing a high standard of service and support to customers A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively A team player: Work with others and support different functions across teams
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
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Join to apply for the
Senior Technical Support Engineer - Stretch
role at
Boston Dynamics Senior Technical Support Engineer - Stretch
1 day ago Be among the first 25 applicants Join to apply for the
Senior Technical Support Engineer - Stretch
role at
Boston Dynamics As a
Technical Support Engineer
supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software issues, networking, and more. Every day, you will take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal voice of the customer in identifying and escalating customer needs for issues and feature requests. To thrive in this role, you must have strong communication skills and be driven to provide excellent customer service support solutions while growing your software and robotics skills.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Duties And Responsibilities
Provides technical support to customers and internal customers for a highly technical and sophisticated product ecosystem. Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment robots, computer interfaces, complex software, and networked and/or wireless communication systems. Supports installation, training, and beta testing at customer sites. Builds and maintains knowledge of all base robot behaviors, functions, and changes in software and hardware. Responsible for building and sharing a deep expertise in the work of a specialized software feature development team. Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process. Collaborates with Software teams on feature prioritization and feature implementation. Contributions to Stretch Product and Customer Success: Responds to customers in a voice and tone representative of Boston Dynamics Queue Management to reduce long-running issues and drive KPI to manage the issues Respond to Troubleshooting emails and chats in a timely and responsible manner Document software incidents, bugs, and stories for Development and Quality teams Suggest new features based on customer feedback Assist in proactive support and outreach for technical bulletins Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives
Qualifications
Bachelor's degree or higher in Engineering/Computer Science related subject Excellent computer and interpersonal skills Proficiency in a high level programming language, preferably C++
This Role Is For You If You Are
A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers A positive individual who takes pride in providing a high standard of service and support to customers A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively A team player: Work with others and support different functions across teams
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Automation Machinery Manufacturing Referrals increase your chances of interviewing at Boston Dynamics by 2x Get notified about new Senior Technical Support Engineer jobs in
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Massachusetts, United States $82,000.00-$164,000.00 3 days ago Greater Boston $80,000.00-$100,000.00 1 day ago Waltham, MA $120,000.00-$150,000.00 3 days ago Cambridge, MA $118,603.28-$131,253.75 20 hours ago IT Opportunities in Support of the Air Force EITaaS Program (AFNet-S WITO)
Hanscom Air Force Base, MA $75,200.00-$158,100.00 1 week ago Waltham, MA $100,000.00-$130,000.00 3 days ago Systems Administrator -TS - LLJP00001788
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Chelsea, MA $95,106.00-$161,680.00 2 weeks ago Lincoln, MA $99,000.00-$225,000.00 6 days ago EUC (End User Computing) Lab Systems Administrator | Pharma Lab Benchtop Support
Boston, MA $76,000.00-$95,000.00 2 weeks ago Boston, MA $65,000.00-$85,000.00 8 months ago Operations Control System (OCS) Administrator
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr