Courtyard by Marriott
Job Description
Job Title:
Front Desk Guest Service Agent Department:
Front Office Reports To:
Front Office Manager / Hotel Manager Location:
Courtyard Marriott - Boone, NC Employment Type:
Full-Time / Part-Time Shifts:
7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, and Night Audit 11:00 PM - 7:00 AM About Us:
We are an
award-winning Courtyard Marriott
located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within - every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy
work-life balance
for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team. Position Summary:
The
Front Desk Guest Service Agent
is the
fulcrum of our property -the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry. Key Responsibilities:
Answer incoming phone calls promptly and courteously Make, modify, and confirm guest reservations accurately Check guests in and out efficiently while providing a warm welcome and farewell Handle guest complaints and requests with professionalism and care Adhere strictly to
Marriott's Steps of Service
and brand standards Manage transactions accurately using the property management system Oversee stocking and cleanliness of
The Market
area Assist guests by providing information about local attractions, dining, and directions Collaborate with all departments to ensure seamless guest experiences Requirements: Previous hospitality experience is a plus but
not required Positive attitude, strong communication skills, and commitment to excellent customer service Ability to work various shifts including day, evening, and night audit Dependability and ability to multitask in a fast-paced environment Basic computer skills and comfort learning property management software Perks & Benefits: Great
associate discounts
on hotel stays and dining worldwide 401(k)
plan, health insurance, and paid vacation available after one year Overtime and holiday pay at
time-and-a-half Cross-training and promotion
opportunities within the hotel Supportive culture valuing
work-life balance A proven path for career growth-leaders at this hotel started in roles just like this one Why Join Us?
This is more than just a front desk position - it's your gateway to a flourishing career in hospitality. Whether you're a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you're passionate about delivering memorable guest experiences and eager to grow, we want to meet you.
Job Title:
Front Desk Guest Service Agent Department:
Front Office Reports To:
Front Office Manager / Hotel Manager Location:
Courtyard Marriott - Boone, NC Employment Type:
Full-Time / Part-Time Shifts:
7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, and Night Audit 11:00 PM - 7:00 AM About Us:
We are an
award-winning Courtyard Marriott
located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within - every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy
work-life balance
for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team. Position Summary:
The
Front Desk Guest Service Agent
is the
fulcrum of our property -the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry. Key Responsibilities:
Answer incoming phone calls promptly and courteously Make, modify, and confirm guest reservations accurately Check guests in and out efficiently while providing a warm welcome and farewell Handle guest complaints and requests with professionalism and care Adhere strictly to
Marriott's Steps of Service
and brand standards Manage transactions accurately using the property management system Oversee stocking and cleanliness of
The Market
area Assist guests by providing information about local attractions, dining, and directions Collaborate with all departments to ensure seamless guest experiences Requirements: Previous hospitality experience is a plus but
not required Positive attitude, strong communication skills, and commitment to excellent customer service Ability to work various shifts including day, evening, and night audit Dependability and ability to multitask in a fast-paced environment Basic computer skills and comfort learning property management software Perks & Benefits: Great
associate discounts
on hotel stays and dining worldwide 401(k)
plan, health insurance, and paid vacation available after one year Overtime and holiday pay at
time-and-a-half Cross-training and promotion
opportunities within the hotel Supportive culture valuing
work-life balance A proven path for career growth-leaders at this hotel started in roles just like this one Why Join Us?
This is more than just a front desk position - it's your gateway to a flourishing career in hospitality. Whether you're a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you're passionate about delivering memorable guest experiences and eager to grow, we want to meet you.