Landry's
Ticket Cashier
It is the responsibility of the Ticket Cashier to sell tickets, handle money, process credit card sales for Golden Nugget nationwide, book tours/concierge services, cabana/pool rentals, spa & salon services, and any other on-property reservations. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity). Responsibilities include: selling showroom reservations for all Golden Nugget properties, selling tours/concierge services and coordinating for guests, answering phones and processing phone reservations, communication with Casino Marketing to ensure list of Casino Complimentary guests and special billing requests in addition to logging and filing of all reservations received through Food & Beverage office, Sales office and Executives, selling, managing and communicating with Pool Manager in regards to cabana rentals, upselling tickets and actively encouraging guests to purchase tickets, providing information about the hotel and surrounding areas to all guests, in addition to printing boarding passes and assisting with other guest needs while providing excellent service through all guest interactions, assisting guests with Safety Deposit Boxes for the hotel and providing other hotel services, assisting in other guest service areas, including but not limited to, front desk, front services, room reservations, Spa & Salon, and food & beverage, replenishing ticket stock, envelopes, printer paper, brochures, and other supplies as needed. Qualifications to perform this job successfully include: excellent customer service skills and professional appearance, legible handwriting, money handling and basic math skills required, knowledge of data entry, personal computers, ten key, cash registers, telephones, and general office skills, knowledge of ticketing systems, knowledge of hotel reservation and tour/concierge systems a plus, must read, write, speak and understand English, minimum age requirement is 21, high school degree required, 1-2 years customer service experience.
It is the responsibility of the Ticket Cashier to sell tickets, handle money, process credit card sales for Golden Nugget nationwide, book tours/concierge services, cabana/pool rentals, spa & salon services, and any other on-property reservations. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity). Responsibilities include: selling showroom reservations for all Golden Nugget properties, selling tours/concierge services and coordinating for guests, answering phones and processing phone reservations, communication with Casino Marketing to ensure list of Casino Complimentary guests and special billing requests in addition to logging and filing of all reservations received through Food & Beverage office, Sales office and Executives, selling, managing and communicating with Pool Manager in regards to cabana rentals, upselling tickets and actively encouraging guests to purchase tickets, providing information about the hotel and surrounding areas to all guests, in addition to printing boarding passes and assisting with other guest needs while providing excellent service through all guest interactions, assisting guests with Safety Deposit Boxes for the hotel and providing other hotel services, assisting in other guest service areas, including but not limited to, front desk, front services, room reservations, Spa & Salon, and food & beverage, replenishing ticket stock, envelopes, printer paper, brochures, and other supplies as needed. Qualifications to perform this job successfully include: excellent customer service skills and professional appearance, legible handwriting, money handling and basic math skills required, knowledge of data entry, personal computers, ten key, cash registers, telephones, and general office skills, knowledge of ticketing systems, knowledge of hotel reservation and tour/concierge systems a plus, must read, write, speak and understand English, minimum age requirement is 21, high school degree required, 1-2 years customer service experience.