Parts Customer Service Representative

Landscapers Supply, Inc.

Department : Service and Parts

Job Title : Parts CSR

Reports To : Store Manager

Full/Part Time : Part

Direct Reports : No

Salary/Wage:

Will be based on experience

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you'd be a good fit?

Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:

Innovate

- Strive to be the best in space and inspire a growth mindset Motivate

- Develop all employees and instill a common purpose Praise

- Love our customers and teammates via open communication Amaze

- Exceed the expectations of every customer! Collaborate

- Work together in a positive, flexible and efficient way Trust

- Have respect for all customers and teammates - integrity matters!

Landscapers Supply is a place where you can make an

IMPACT

every day!

Benefits

(some benefits may vary based on FT / PT availability)

Health/Dental Insurance Paid time off Paid holidays 401(k) matching Closed on Sundays Employee discount Professional development Opportunities for advancement Job Description

As our

Parts CSR , you will play a critical role in supporting Landscapers Supply's ability to serve our external service customers with high efficiency.

Your role is to enable our customers to get the parts they need as quickly as possible and to have a great experience doing so. You offer expertise in identifying the part number needed for the customer's equipment model and then finding that part. You don't, however, diagnose equipment malfunctions for the customer (you refer them to our service department for expert diagnosis).

This role is an advanced position that requires excellent communication skills as well as technical skill to find or order the correct parts. You are supported by a Parts Specialist, whose expertise you can rely on to help with difficult situations.

Your ability to listen and help customers in a friendly and efficient way is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers. You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.

Responsibilities

Greet and listen

to Parts counter customers Identify and lookup needed parts

using vendor diagrams and websites Pull

needed parts from stock

or order parts

for future pickup Check out customers

at the cash register Contact customers

for parts pickup Put away received parts , in-between serving customers Stock, organize and clean

Parts counter Complete

inventory cycle counts , in-between serving customers Pull paperwork and parts for

store transfers Check in service orders

(whenever service shop is closed) Assist with

special requests

from the Parts Specialist or management Required Qualifications

Experience working with equipment parts Experience in the landscaping industry Basic

knowledge of engines and parts Ability to have

positive and friendly

interactions with customers Ability to be

organized and calm

in a fast-paced environment Ability to have

clear communication

with colleagues Desired Qualifications

Experience with Paladin POS Physical Requirements

Ability to lift and handle up to 70 lbs.