TEKsystems
TEKsystems is seeking a
Customer Service Leader
to join our client's team in a
direct placement opportunity . This role is
hybrid in Omaha, NE
with an insurance company. The chosen candidate will start
as soon as possible . Responsibilities Manage a team of customer service and licensed representatives, including coaching, 1:1 meetings, mentoring, and encouragement. Track attendance, approve and record paid time off, unexcused absences, tardiness, and adjust break/lunch schedule requests. Assist with handling BBB, DOI, and social media complaints, communicating results to the requesting party. Manage complex issues unresolved by the team, potentially interacting with policyholders. Work with the Performance Coach to monitor team performance using productivity metrics. Coordinate with trainers to ensure the team stays updated on all processes and procedures. Perform other duties as assigned.
Skills & Qualifications Willingness to obtain or hold an active property and casualty insurance license. Bachelor's degree or 4 years of relevant work experience. Minimum of 1 year of management experience preferred. Excellent leadership and organizational skills. Effective communication, decision-making, time management, and critical thinking skills.
Pay and Benefits
The pay range for this position is $45,000 - $51,000 per year. Great work environment with growth opportunities Subsidized downtown parking (for in-office positions) Competitive compensation Generous vacation and sick leave Closed on major holidays 401(k) with company match Healthcare package Tuition reimbursement after 6 months of employment Service recognition after 5 years of employment
Workplace Type
This is a
hybrid position in Omaha, NE . Application Deadline
This position is anticipated to close on
Aug 29, 2025 . About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. We are a team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and application, we work with progressive leaders to drive change. TEKsystems is part of Allegis Group. The company is an
equal opportunity employer
and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. Learn more at TEKsystems.com. #J-18808-Ljbffr
Customer Service Leader
to join our client's team in a
direct placement opportunity . This role is
hybrid in Omaha, NE
with an insurance company. The chosen candidate will start
as soon as possible . Responsibilities Manage a team of customer service and licensed representatives, including coaching, 1:1 meetings, mentoring, and encouragement. Track attendance, approve and record paid time off, unexcused absences, tardiness, and adjust break/lunch schedule requests. Assist with handling BBB, DOI, and social media complaints, communicating results to the requesting party. Manage complex issues unresolved by the team, potentially interacting with policyholders. Work with the Performance Coach to monitor team performance using productivity metrics. Coordinate with trainers to ensure the team stays updated on all processes and procedures. Perform other duties as assigned.
Skills & Qualifications Willingness to obtain or hold an active property and casualty insurance license. Bachelor's degree or 4 years of relevant work experience. Minimum of 1 year of management experience preferred. Excellent leadership and organizational skills. Effective communication, decision-making, time management, and critical thinking skills.
Pay and Benefits
The pay range for this position is $45,000 - $51,000 per year. Great work environment with growth opportunities Subsidized downtown parking (for in-office positions) Competitive compensation Generous vacation and sick leave Closed on major holidays 401(k) with company match Healthcare package Tuition reimbursement after 6 months of employment Service recognition after 5 years of employment
Workplace Type
This is a
hybrid position in Omaha, NE . Application Deadline
This position is anticipated to close on
Aug 29, 2025 . About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. We are a team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and application, we work with progressive leaders to drive change. TEKsystems is part of Allegis Group. The company is an
equal opportunity employer
and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. Learn more at TEKsystems.com. #J-18808-Ljbffr