Xtivia
Jira Service Management Data Center Administrator
Xtivia, Washington, District of Columbia, us, 20022
All Jobs > Jira Service Management Administrator
Location:
Washington, D.C. Metropolitan Area Work Arrangement:
Primarily On-Site Employment Type:
Full-Time Position Overview We are seeking an experienced Jira Service Management Data Center Administrator to join our team in the Washington, D.C. area. This role requires a hands-on professional who can manage and optimize our customers Jira Service Management Data Center deployment while providing exceptional support to demanding internal customers in a fast-paced environment. Key Responsibilities Administer and configure Jira Service Management in a Data Center environment Configure workflows, screens, fields, permissions, and notification schemes Manage user accounts, groups, and project permissions Provide technical support and training to end users across the organization Develop and maintain documentation and standard operating procedures Collaborate with customer teams to customize Jira Service Management configurations Participate in change management processes and system configuration updates Create and maintain service desk portals, request types, and customer notifications Implement and maintain integrations with third-party applications and tools Requirements
Minimum 35 years of experience administering Jira Service Management Proven experience with Jira Service Management Data Center deployments and architecture Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration Proficiency in JQL for creating complex filters and reports Knowledge of REST APIs and system integrations Strong problem-solving and analytical skills Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills Ability to work effectively under pressure with demanding stakeholders Experience in fast-paced, high-standards environments Must be located in the Washington, D.C. metropolitan area Ability to work primarily on-site with occasional remote work flexibility Must have Top Secret clearance and be able to obtain SCI clearance Preferred Qualifications Experience with ScriptRunner for Jira Service Management Knowledge of additional Atlassian products (Confluence, Bitbucket) Experience with automation tools and scripting (Groovy, Python, PowerShell) Familiarity with ITIL framework and service management best practices Basic knowledge of system performance tuning and troubleshooting Background in Agile/Scrum methodologies Demonstrated knowledge and skills typically acquired through a bachelor's or associate's degree in a related field or through relevant professional experience. Application Requirements Candidates must be authorized to work in the United States and have Top Secret and be able to obtain SCI clearance.
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Location:
Washington, D.C. Metropolitan Area Work Arrangement:
Primarily On-Site Employment Type:
Full-Time Position Overview We are seeking an experienced Jira Service Management Data Center Administrator to join our team in the Washington, D.C. area. This role requires a hands-on professional who can manage and optimize our customers Jira Service Management Data Center deployment while providing exceptional support to demanding internal customers in a fast-paced environment. Key Responsibilities Administer and configure Jira Service Management in a Data Center environment Configure workflows, screens, fields, permissions, and notification schemes Manage user accounts, groups, and project permissions Provide technical support and training to end users across the organization Develop and maintain documentation and standard operating procedures Collaborate with customer teams to customize Jira Service Management configurations Participate in change management processes and system configuration updates Create and maintain service desk portals, request types, and customer notifications Implement and maintain integrations with third-party applications and tools Requirements
Minimum 35 years of experience administering Jira Service Management Proven experience with Jira Service Management Data Center deployments and architecture Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration Proficiency in JQL for creating complex filters and reports Knowledge of REST APIs and system integrations Strong problem-solving and analytical skills Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills Ability to work effectively under pressure with demanding stakeholders Experience in fast-paced, high-standards environments Must be located in the Washington, D.C. metropolitan area Ability to work primarily on-site with occasional remote work flexibility Must have Top Secret clearance and be able to obtain SCI clearance Preferred Qualifications Experience with ScriptRunner for Jira Service Management Knowledge of additional Atlassian products (Confluence, Bitbucket) Experience with automation tools and scripting (Groovy, Python, PowerShell) Familiarity with ITIL framework and service management best practices Basic knowledge of system performance tuning and troubleshooting Background in Agile/Scrum methodologies Demonstrated knowledge and skills typically acquired through a bachelor's or associate's degree in a related field or through relevant professional experience. Application Requirements Candidates must be authorized to work in the United States and have Top Secret and be able to obtain SCI clearance.
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