Lumen Solutions Group, Inc.
ServiceNow Solution Architect - Senior
Lumen Solutions Group, Inc., Washington, District of Columbia, us, 20022
Role Overview
We're seeking a highly skilled Senior ServiceNow Developer with deep experience in Hardware Asset Management Professional (HAM Pro) architecture and development. This role will be instrumental in designing, developing, and deploying HAM Pro solutions within the ServiceNow platform, supporting enterprise-wide IT Asset Management initiatives and ensuring alignment with business goals.
Key Responsibilities
Architect and develop scalable HAM Pro solutions on the ServiceNow platform. Lead the implementation of hardware lifecycle workflows, reconciliation processes, and asset normalization. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Design and configure CMDB models, asset classes, and relationships to support HAM Pro. Design and configure CMDB models, asset classes, and relationships to support HAM Pro. Develop and maintain custom scripts, business rules, UI policies, and flow designer logic. Integrate HAM Pro with discovery tools (e.g., SCCM, JAMF, Tanium) and external inventory systems. Ensure data integrity and compliance with asset governance policies. Participate in instance transitions, upgrades, and performance tuning. Create and maintain technical documentation, update sets, and deployment packages. contribute to platform best practices and transition to support teams Required Skills & Experience
10+ years of hands-on ServiceNow development experience. Strong expertise in HAM Pro architecture and configuration. Proven experience with CMDB, ITAM, and ITSM modules. Proficiency in JavaScript, Flow Designer, and ServiceNow Studio. Experience with Service Portal, Service Catalog, and Scoped Applications. Familiarity with Agile/Scrum methodologies and DevOps practices. Excellent problem-solving and communication skills.
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Architect and develop scalable HAM Pro solutions on the ServiceNow platform. Lead the implementation of hardware lifecycle workflows, reconciliation processes, and asset normalization. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Design and configure CMDB models, asset classes, and relationships to support HAM Pro. Design and configure CMDB models, asset classes, and relationships to support HAM Pro. Develop and maintain custom scripts, business rules, UI policies, and flow designer logic. Integrate HAM Pro with discovery tools (e.g., SCCM, JAMF, Tanium) and external inventory systems. Ensure data integrity and compliance with asset governance policies. Participate in instance transitions, upgrades, and performance tuning. Create and maintain technical documentation, update sets, and deployment packages. contribute to platform best practices and transition to support teams Required Skills & Experience
10+ years of hands-on ServiceNow development experience. Strong expertise in HAM Pro architecture and configuration. Proven experience with CMDB, ITAM, and ITSM modules. Proficiency in JavaScript, Flow Designer, and ServiceNow Studio. Experience with Service Portal, Service Catalog, and Scoped Applications. Familiarity with Agile/Scrum methodologies and DevOps practices. Excellent problem-solving and communication skills.
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.