Career Mentors, LLC
Senior Genesys Developer - Plano, TX 75024
Career Mentors, LLC, Charlotte, North Carolina, United States, 28245
Work Schedule:
3 Days Onsite / 2 Days Remote per week Location:
Plano, TX 75024 Employment Type:
W2 only (Visa Open)
Main Technical Skills: Genesys IVR ,
Genesys Cloud ,
Genesys Engage
NICE ,
PureCloud ,
PureEngage ,
PureConnect
Java ,
Python ,
JavaScript
Genesys Cloud APIs & SDKs ,
System Integrations ,
API Development
Job Summary:
We are seeking a
Senior Genesys Developer
with over
10 years of hands-on development and implementation experience
in Genesys contact center technologies, both
On-Premise
and
Cloud-based . The ideal candidate will bring deep technical expertise in Genesys platforms, integration with third-party systems, and cloud environments, particularly in high-availability contact center deployments.
Key Responsibilities: Configure and troubleshoot Genesys software and hardware components.
Develop and implement Genesys IVR scripts, routing strategies, and reporting tools.
Integrate Genesys systems with external applications (including CRM like
Siebel ).
Perform upgrades on Genesys and
NICE
platforms.
Utilize
Genesys Cloud APIs, SDKs
and tools for building custom integrations and extensions.
Coordinate with cross-functional tech teams including
Avaya ,
network , and
product vendors .
Write technical documentation including design documents.
Ensure adherence to security features and protocols in Genesys Cloud.
Work within
Agile methodologies
and contribute to sprint planning and reviews.
Required Qualifications: 10+ years in Genesys contact center development
Strong background in
Genesys Cloud
and
Genesys Engage
Genesys product expertise:
PureCloud ,
PureEngage ,
PureConnect
Knowledge of
NICE
call recording platforms and
Genesys IR
Strong understanding of
Contact Center network topology
Proficiency in
Java ,
Python ,
JavaScript
Familiarity with Agile tools such as
Jenkins
Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure) is highly desired
Primary Skill:
Genesys IVR
Secondary Skill:
Cloud Computing
Tertiary Skill:
Agile Tools (e.g., Jenkins)
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.
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3 Days Onsite / 2 Days Remote per week Location:
Plano, TX 75024 Employment Type:
W2 only (Visa Open)
Main Technical Skills: Genesys IVR ,
Genesys Cloud ,
Genesys Engage
NICE ,
PureCloud ,
PureEngage ,
PureConnect
Java ,
Python ,
JavaScript
Genesys Cloud APIs & SDKs ,
System Integrations ,
API Development
Job Summary:
We are seeking a
Senior Genesys Developer
with over
10 years of hands-on development and implementation experience
in Genesys contact center technologies, both
On-Premise
and
Cloud-based . The ideal candidate will bring deep technical expertise in Genesys platforms, integration with third-party systems, and cloud environments, particularly in high-availability contact center deployments.
Key Responsibilities: Configure and troubleshoot Genesys software and hardware components.
Develop and implement Genesys IVR scripts, routing strategies, and reporting tools.
Integrate Genesys systems with external applications (including CRM like
Siebel ).
Perform upgrades on Genesys and
NICE
platforms.
Utilize
Genesys Cloud APIs, SDKs
and tools for building custom integrations and extensions.
Coordinate with cross-functional tech teams including
Avaya ,
network , and
product vendors .
Write technical documentation including design documents.
Ensure adherence to security features and protocols in Genesys Cloud.
Work within
Agile methodologies
and contribute to sprint planning and reviews.
Required Qualifications: 10+ years in Genesys contact center development
Strong background in
Genesys Cloud
and
Genesys Engage
Genesys product expertise:
PureCloud ,
PureEngage ,
PureConnect
Knowledge of
NICE
call recording platforms and
Genesys IR
Strong understanding of
Contact Center network topology
Proficiency in
Java ,
Python ,
JavaScript
Familiarity with Agile tools such as
Jenkins
Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure) is highly desired
Primary Skill:
Genesys IVR
Secondary Skill:
Cloud Computing
Tertiary Skill:
Agile Tools (e.g., Jenkins)
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.
#J-18808-Ljbffr