Infosys Limited
Overview
Infosys is seeking
Genesys cloud Architect . This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Responsibilities
Interface with key stakeholders and apply technical proficiency across SDLC stages including Requirements Elicitation, Architecture definition and Design; create high level design artifacts; deliver high quality code deliverables for a module; lead validation for all types of testing and support activities related to implementation, transition and warranty. Be part of a learning culture with emphasis on teamwork, collaboration, excellence, and diversity. Required Qualifications
Candidate must be located within commuting distance of Wilmington, DE; Charlotte, NC; Addison, TX or be willing to relocate to the area. This position may require travel to project locations. Bachelor’s degree or foreign equivalent from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 7 years of experience in Genesys. 7 years of experience in IVR Application Development, API integration, Java, planning of implementation, and maintaining the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Experience with telephony, CRM systems, cloud platforms, integrations; building adapters for Genesys Clouds and security protocols to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, and Reporting Architecture are advantageous. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys cannot provide immigration sponsorship for this role at this time. Preferred Qualifications
7 years of experience in IVR Application Development, API integration, Java, planning of implementation, and maintaining the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Experience with telephony, CRM systems, cloud platforms, integrations; building adapters for Genesys Clouds and security protocols to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, and Reporting Architecture are advantageous. Additional Details
The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face. About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Infosys is seeking
Genesys cloud Architect . This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Responsibilities
Interface with key stakeholders and apply technical proficiency across SDLC stages including Requirements Elicitation, Architecture definition and Design; create high level design artifacts; deliver high quality code deliverables for a module; lead validation for all types of testing and support activities related to implementation, transition and warranty. Be part of a learning culture with emphasis on teamwork, collaboration, excellence, and diversity. Required Qualifications
Candidate must be located within commuting distance of Wilmington, DE; Charlotte, NC; Addison, TX or be willing to relocate to the area. This position may require travel to project locations. Bachelor’s degree or foreign equivalent from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 7 years of experience in Genesys. 7 years of experience in IVR Application Development, API integration, Java, planning of implementation, and maintaining the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Experience with telephony, CRM systems, cloud platforms, integrations; building adapters for Genesys Clouds and security protocols to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, and Reporting Architecture are advantageous. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys cannot provide immigration sponsorship for this role at this time. Preferred Qualifications
7 years of experience in IVR Application Development, API integration, Java, planning of implementation, and maintaining the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Experience with telephony, CRM systems, cloud platforms, integrations; building adapters for Genesys Clouds and security protocols to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, and Reporting Architecture are advantageous. Additional Details
The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face. About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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