Wyoming Staffing
Call Center Medical Assistant
The Call Center Medical Assistant performs a variety of duties. Serves as the first point of contact for patients and will play a crucial role in ensuring our patients receive the highest level of care and support. Duties/Responsibilities: Deliver outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner. Assist patients in scheduling appointments with healthcare providers, ensuring accuracy and efficiency in booking appointments based on availability and patient preferences. Educate patients on clinic procedures, services offered, insurance coverage, and any necessary pre-appointment instructions to ensure a smooth and seamless experience. Listen attentively to patient concerns and proactively work to resolve issues, escalating complex matters to appropriate personnel when necessary to ensure prompt resolution. Accurately input patient information, appointment details, and interactions into the clinic's database system, maintaining thorough and organized records for future reference. Conduct follow-up calls with patients to gather feedback on their experience, address any outstanding concerns, and ensure patient satisfaction with the services received. Collaborate effectively with other members of the clinic staff, including healthcare providers, administrative personnel, and other support staff, to coordinate patient care and support efforts. Ensure compliance with all relevant healthcare regulations, patient privacy laws (HIPAA), and clinic policies and procedures in handling patient information and interactions. Other duties as assigned. Education/Certifications/Licenses Required High school diploma or equivalent. CMA certification through an accredited certified medical assistant program required. Required Skills/Abilities Physical, sensory, and cognitive abilities sufficient to perform essential functions. Good interpersonal and written and verbal communication skills. Proficiency in using electronic health record (EHR) systems and other healthcare software. Knowledge of insurance verification and medical billing processes. Understanding of patient privacy laws, such as HIPAA. Strong attention to detail and organizational skills. Ability to work in a fast-paced, high-stress environment. Physical, Mental Demands/Working Environment Physical Requirements: Light work - exerting up to 15 pounds of force occasionally (up to 33% of the time). Possible exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours). Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving. Benefits Health Insurance: The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage. Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider. Retirement Benefits: Enjoy a generous retirement plan with a competitive company match---no waiting period required! PTO: Benefit from generous PTO policy. Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval. Company Mission and Philosophy: Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.
The Call Center Medical Assistant performs a variety of duties. Serves as the first point of contact for patients and will play a crucial role in ensuring our patients receive the highest level of care and support. Duties/Responsibilities: Deliver outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner. Assist patients in scheduling appointments with healthcare providers, ensuring accuracy and efficiency in booking appointments based on availability and patient preferences. Educate patients on clinic procedures, services offered, insurance coverage, and any necessary pre-appointment instructions to ensure a smooth and seamless experience. Listen attentively to patient concerns and proactively work to resolve issues, escalating complex matters to appropriate personnel when necessary to ensure prompt resolution. Accurately input patient information, appointment details, and interactions into the clinic's database system, maintaining thorough and organized records for future reference. Conduct follow-up calls with patients to gather feedback on their experience, address any outstanding concerns, and ensure patient satisfaction with the services received. Collaborate effectively with other members of the clinic staff, including healthcare providers, administrative personnel, and other support staff, to coordinate patient care and support efforts. Ensure compliance with all relevant healthcare regulations, patient privacy laws (HIPAA), and clinic policies and procedures in handling patient information and interactions. Other duties as assigned. Education/Certifications/Licenses Required High school diploma or equivalent. CMA certification through an accredited certified medical assistant program required. Required Skills/Abilities Physical, sensory, and cognitive abilities sufficient to perform essential functions. Good interpersonal and written and verbal communication skills. Proficiency in using electronic health record (EHR) systems and other healthcare software. Knowledge of insurance verification and medical billing processes. Understanding of patient privacy laws, such as HIPAA. Strong attention to detail and organizational skills. Ability to work in a fast-paced, high-stress environment. Physical, Mental Demands/Working Environment Physical Requirements: Light work - exerting up to 15 pounds of force occasionally (up to 33% of the time). Possible exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours). Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving. Benefits Health Insurance: The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage. Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider. Retirement Benefits: Enjoy a generous retirement plan with a competitive company match---no waiting period required! PTO: Benefit from generous PTO policy. Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval. Company Mission and Philosophy: Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.