Washington Staffing
Data Specialist II
This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment. Role Responsibilities: Independently perform components of the Data Specialist 1 roles Collaborating with vendors to investigate and resolve urgent disconnection notices Requesting extensions to protect accounts from negative action Obtain any missing invoicing Update/correct data as needed Confirmation of payment settlement Process urgent payment to secure safety from disconnection Some manual data entry for summary and international invoices Ensure that follow-up, email, and correspondence are completed in a timely manner Fill out, and submit vendor specific authorizations to onboard accounts to electronic programs and account access Independently work with utilities to onboard EDI accounts Work with utilities technical teams to onboard Retrieve bills from utility websites Independently perform data mapping (known as templates) using standard operation procedures and critical thinking Work to solve web scraping login or retrieval issues Independently work upload exceptions from the UFBI upload process Experience and Education: High School Diploma or equivalent required Minimum 1 year relevant experience of clerical and/or customer related work experience May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements Skills and Abilities: Strong verbal, written and interpersonal skills Experience with Microsoft Office suite of products Familiarity with systems; Avi, Workflow, and other internal transversal process systems Must have excellent phone skills and customer service Must be able to organize, prioritize, and use time management tools Ability to demonstrate basic mathematical aptitude Must have basic problem-solving abilities Must be a team player, dependable and have a sense of ownership Must be able to adapt to change easily Physical Abilities: Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. Visual Acuity: Ability to view computer screens and read documents for extended periods. Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace. Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment. Role Responsibilities: Independently perform components of the Data Specialist 1 roles Collaborating with vendors to investigate and resolve urgent disconnection notices Requesting extensions to protect accounts from negative action Obtain any missing invoicing Update/correct data as needed Confirmation of payment settlement Process urgent payment to secure safety from disconnection Some manual data entry for summary and international invoices Ensure that follow-up, email, and correspondence are completed in a timely manner Fill out, and submit vendor specific authorizations to onboard accounts to electronic programs and account access Independently work with utilities to onboard EDI accounts Work with utilities technical teams to onboard Retrieve bills from utility websites Independently perform data mapping (known as templates) using standard operation procedures and critical thinking Work to solve web scraping login or retrieval issues Independently work upload exceptions from the UFBI upload process Experience and Education: High School Diploma or equivalent required Minimum 1 year relevant experience of clerical and/or customer related work experience May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements Skills and Abilities: Strong verbal, written and interpersonal skills Experience with Microsoft Office suite of products Familiarity with systems; Avi, Workflow, and other internal transversal process systems Must have excellent phone skills and customer service Must be able to organize, prioritize, and use time management tools Ability to demonstrate basic mathematical aptitude Must have basic problem-solving abilities Must be a team player, dependable and have a sense of ownership Must be able to adapt to change easily Physical Abilities: Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. Visual Acuity: Ability to view computer screens and read documents for extended periods. Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace. Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.